"The Nightly Show" multi-pass has stopped working

Beginning April 6, my multi-pass subscription to "The Nightly Show" stopped working. My account still indicated I had episodes remaining in my subscription, but they did not show up in my "purchased" tab, and when I looked on the show page, the buttons showed the price and not the word "Download" as it should since I already paid them. Later that same week, my multi-pass for "The Daily Show" developed the same problem. I emailed Apple Support, but received a message explaining how multi-passes worked and that I'd probably just let mine run out, despite my clearly saying my account still said I had episodes left.

I wrote it off, though, since my episodes suddenly showed as purchased the same day and all downloaded. The following week, the same problem occurred, just with "The Nightly Show," except this time, it didn't resolve itself on Friday. I'm now missing five episodes I should have (I can tell, because in my "Manage Passes" screen, "The Daily Show" is still incrementing as it downloads, but "The Nightly Show" remains at "9 more episodes in this multi-pass).

I have no idea how to resolve this. There's some kind of problem on the back-end, but with a two-day turnaround time, it's just as likely to suddenly fix itself if I try to go through the iTunes tech support email, and I doubt they're in a position to unplug and replug the iTunes server. I saw other support posts from 2011 with a similar problem, but they couldn't do anything about it but complain, either. There's a convenience element for me downloading the shows from iTunes rather than streaming them from Comedy Central, but problems like this wipe that out.