Purd

Q: Pro Video Format 2.0.1 ask me to update it in MAS repeatedly in loop

Pro Video Formats 2.0.1 appear in MAS as software update available. I  click update and it get installed, showing up in the list of updated software. But after I close MAS, then start it again, Provideo Formats 2.0.1 show up again asking me to update. And it loop over and over.

 

Any friend here experience the problem I reported here, and hw to workaround so that it will not show up and loop itself

 

Help please

MacBook Pro with Retina display, OS X Mavericks (10.9), OSX 10.10 Yosemite

Posted on Apr 21, 2015 8:47 PM

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Q: Pro Video Format 2.0.1 ask me to update it in MAS repeatedly in loop

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  • by Lion956,

    Lion956 Lion956 Apr 23, 2015 2:19 PM in response to AaronShep
    Level 1 (0 points)
    Apr 23, 2015 2:19 PM in response to AaronShep

    It works great AaronShep ... thank you a lot !

    I re-installed the update 8 times: it is possible to remove the many previous updates from the list of of "Installed updates in the last 30 days" ?

    Thank you :-)

  • by ubernaut,

    ubernaut ubernaut Apr 23, 2015 3:01 PM in response to Lion956
    Level 1 (69 points)
    Mac OS X
    Apr 23, 2015 3:01 PM in response to Lion956

    probably the best thing to do is just wait 30 days

  • by emde,Helpful

    emde emde Apr 23, 2015 4:52 PM in response to Purd
    Level 1 (19 points)
    Apple Watch
    Apr 23, 2015 4:52 PM in response to Purd

    Just called Apple support... here is the official fix.

     

    1) Move all files from /Library/QuickTime/ to a temp older on desktop

    2) Open AppStore and download/install update

    3) Reboot

    4) Copy any missing files from temp folder on desktop to /Library/QuickTime. For me this was 1 file, AppleMPEG2Codec.component.

     

    Hope this helps someone!

     

    -emde

  • by AaronShep,

    AaronShep AaronShep Apr 23, 2015 6:17 PM in response to Purd
    Level 1 (10 points)
    Apr 23, 2015 6:17 PM in response to Purd

    Glad to have helped. And by the way, I have a blog where I post solutions of this kind (though not yet this one):

     

    http://mymacfixes.blogspot.com/

     

    Aaron

  • by LenTS,

    LenTS LenTS Apr 23, 2015 6:38 PM in response to Purd
    Level 1 (0 points)
    Apr 23, 2015 6:38 PM in response to Purd

    Another way to fix this is to install FCP X, Motion, and Compressor and then install Pro Video Format 2.0.1

  • by Marco Ricciardi Jr,

    Marco Ricciardi Jr Marco Ricciardi Jr Apr 23, 2015 8:20 PM in response to emde
    Level 1 (0 points)
    Apr 23, 2015 8:20 PM in response to emde

    That fix also solved the Safari persistent crash on startup.

  • by Marco Ricciardi Jr,

    Marco Ricciardi Jr Marco Ricciardi Jr Apr 23, 2015 8:23 PM in response to emde
    Level 1 (0 points)
    Apr 23, 2015 8:23 PM in response to emde

    That fix also solved the Safari persistent crash issue.

     

    emde wrote:

     

    Just called Apple support... here is the official fix.

     

    1) Move all files from /Library/QuickTime/ to a temp older on desktop

    2) Open AppStore and download/install update

    3) Reboot

    4) Copy any missing files from temp folder on desktop to /Library/QuickTime. For me this was 1 file, AppleMPEG2Codec.component.

     

    Hope this helps someone!

     

    -emde

  • by Madrobby,

    Madrobby Madrobby Apr 24, 2015 8:38 AM in response to AaronShep
    Level 1 (20 points)
    Apr 24, 2015 8:38 AM in response to AaronShep

    Thank you! Works perfectly! I've spend an hour on Apple chat support including screen sharing and they couldn't make it work, but you did.

  • by Odinsdad,

    Odinsdad Odinsdad Apr 24, 2015 9:35 AM in response to emde
    Level 1 (4 points)
    Apple TV
    Apr 24, 2015 9:35 AM in response to emde

    Thank you! Your solution was spot on and worked great!

     

    ~e

    Screen Shot 2015-04-24 at 09.34.14.png

  • by Eau Rouge,

    Eau Rouge Eau Rouge Apr 24, 2015 10:14 AM in response to Lion956
    Level 4 (3,040 points)
    Mac App Store
    Apr 24, 2015 10:14 AM in response to Lion956

    to remove the update notifications in your 30 days update list  you can remove the updatejournal.plist file

    which is located in the following path, this will remove all entries.

     

    Screen Shot 2015-04-24 at 17.43.31.jpg

  • by Lion956,

    Lion956 Lion956 Apr 24, 2015 10:29 AM in response to Eau Rouge
    Level 1 (0 points)
    Apr 24, 2015 10:29 AM in response to Eau Rouge

    It works great Eau Rouge ... thank you a lot !

    So I don't wait for a month ;-)

    Thank you.

  • by chaster,

    chaster chaster Apr 24, 2015 11:05 AM in response to AaronShep
    Level 1 (0 points)
    Apr 24, 2015 11:05 AM in response to AaronShep

    Excellent! This fixed the problem I had been struggling with the past two days. Thank you very much!

  • by uwphoto48,

    uwphoto48 uwphoto48 Apr 24, 2015 5:24 PM in response to Purd
    Level 1 (0 points)
    Apr 24, 2015 5:24 PM in response to Purd

    Same problem with Pro Video 2.0.1 updates here on my IMAC, went through with tech support for an hour last night and could not resolve. Tech taking to engineering and will email findings in a day or two. System would not allow me to hide the update either.  Downloaded update directly from Pro Video site and no resolution to update showing again. Just ignoring for now.

  • by LenTS,

    LenTS LenTS Apr 24, 2015 6:59 PM in response to LenTS
    Level 1 (0 points)
    Apr 24, 2015 6:59 PM in response to LenTS

    gah problem came back for me today. Did Apple recommended fix and had to restore 2 files. Didn't work. Did Apple recommended fix again and only had to restore 1 file. Worked. Then used XCode's plist editor to delete all the old install entries for the repeated installs. (file given in another post, but had to show hidden files to see it).

  • by AaronShep,

    AaronShep AaronShep Apr 24, 2015 10:15 PM in response to Purd
    Level 1 (10 points)
    Apr 24, 2015 10:15 PM in response to Purd

    The problem with the official Apple fix is that it does not include all the files and folders that are included in the update. At least for some users, there are also files to be installed in Application Support and in the System Library (as opposed to the regular Library). The greatest problem I noticed was with the Compressor folder in Application Support, which the Apple Installer actually trashed instead of updating with its included files. Installing with Pacifist took care of all this.

     

    In regard to permissions: Yes, after installing with Pacifist, there were a number of permissions that had to be fixed with Disk Utility. But that was also true after first trying to install with the Apple Installer. In other words, the incorrect permissions are in Apple's update, and are no fault of Pacifist. Also, there were NO ACLs on my system after installing with Pacifist, so the user who found those had probably gotten them somewhere else.

     

    As for the dates on the files: Look at version numbers, not creation dates. If there's an older date, then it's probably because Pacifist is only updating the files that need it.

     

    Several days after installing with Pacifist, I'm experiencing zero problems. For all of you spending loads of time with Apple Support with no resolution, you might try the easy way!

     

    Aaron Shepard

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