Blue Wammer

Q: Preview and Image Capture Not Recognising Scanner

Preview and Image capture have stopped recognising my networked Canon MX350 scanner.  It seemed to occur after I used PhotoScore to scan some sheet music but that could be coincidence.  I deleted the scanner driver and reinstalled it from the Canon website together with the MP Navigator software, and I am now able to scan from MP Navigator but not Image Capture or Preview.  I have run Software Update but no updates are available.

iMac (21.5-inch Mid 2010), OS X Yosemite (10.10.3), null

Posted on Apr 22, 2015 2:07 AM

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Q: Preview and Image Capture Not Recognising Scanner

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  • by iW00,

    iW00 iW00 Apr 22, 2015 2:10 AM in response to Blue Wammer
    Level 4 (1,349 points)
    Apr 22, 2015 2:10 AM in response to Blue Wammer

    Blue Wammer wrote:

     

    Preview and Image capture have stopped recognising my networked Canon MX350 scanner.  It seemed to occur after I used PhotoScore to scan some sheet music but that could be coincidence.

    If it is a network device, i would start with turning OFF all network devices including (and especially) the router and then 1-by-1 start turning all of devices on again and starting with router first. Once router is fully ON, then i would turn on other devices.

  • by Blue Wammer,

    Blue Wammer Blue Wammer Apr 22, 2015 2:22 AM in response to iW00
    Level 1 (13 points)
    Desktops
    Apr 22, 2015 2:22 AM in response to iW00

    Sorry, I should have made it clear that it is a multifunction device and the printer is working OK, as is the scanner when I use Canon's MP Navigator software, so I don't think it is a network issue.  I just can't use it from Preview (or Image Capture) anymore, which is a much simpler interface than MP Navigator and therefore my preferred option.  I should also add that it no longer appears in Printers & Scanners as a scanner, as it used to. only as a printer.

  • by iW00,

    iW00 iW00 Apr 22, 2015 6:45 AM in response to Blue Wammer
    Level 4 (1,349 points)
    Apr 22, 2015 6:45 AM in response to Blue Wammer

    Apple's official documentation only provides an information about printing by using this device - scanner is not listed. I would suggest to look for specific drivers on Canon's official webpage.

     

    OS X: Printer and scanner software available for download - Apple Support