Pages and Numbres April 21 update fails on iPhone

Question

Level 1

28 points

Pages and Numbres April 21 update fails on iPhone

Yesterday, while using my iPad Air, I found the new iWork updates. They were downloaded slower than usual, and the installation phase took a unusually long time, but the update eventually concluded.

However, this morning I tried the iWork update on my iPhone 6 and it failed. I have tried it again several times to no avail. Keynote was finally updated succesfully, but Pages and Numbers didn't. In the App Store app, the update progress circle closes (very slowly), but it gets stuck without finishing the process (for both apps). In the home screen, both app icons show "Downloading..." and the progress circle stops at 60%.

If I try to stop and restart the update, it gets stuck again. I tried to delete both Pages and Numbers apps in order to re-download them, but the icons stay, the apps are not removed, but they are in a incomplete state or something similar.

I tried to turn the iPhone off and on, but this does not solve the problem.

Any ideas?

Posted on Apr 22, 2015 7:15 AM

Reply

Answer 1

Dæmon Author

Level 1

28 points

Apr 22, 2015 10:47 AM in response to Dæmon

As a follow up: after trying EVERYTHING, I had to do a full restore of my iPhone to factory defaults folllowed by an iCloud backup recovery, download all apps, etc. I lost two hours in the process. 😠

Reply

Answer 2

Apr 22, 2015 10:53 AM in response to Dæmon

I'm experiencing exactly the same thing, but only with Pages.

My update progress disc also stops at 60 percent. Did Apple instruct you to do reset and restore? I'm anxious not to go that route if there is a fix in the form of a new iOS Works update on the way.

Thanks.

Reply

Answer 3

Dæmon Author

Level 1

28 points

Apr 23, 2015 6:36 AM in response to kulturhack

I tried to sync using iTunes on my Mac, but the only action allowed for both apps was "update". It didn't give the choice of deleting them. Anyway I proceeded to sync (previously I updated all the iOS apps in the iTunes library), but the update process was extremely slow for both apps, while at the same time I observed the same symptoms on my iPhone: the update progress circle on their icons got stuck about 60%.

Then I just threw in the towel and restored my iPhone.

The only thing I didn't try was deleting both apps from the iTunes library in my Mac, and then resync. But I think that it would have failed, too.

Reply

Answer 4

Apr 23, 2015 6:59 AM in response to Dæmon

Thanks for the additional detail.

I did try deleting the iOS Pages app from my purchases using iTunes on my MacBook Pro. Deleting it and then downloading it again didn't help. On the iPhone side, I can't delete Pages no matter how many times I try.

Still haven't reset my iPhone and restored it from my iCloud backup--hoping Apple issues a new Pages upgrade or fixes its app server. But at least it sounds as if a reset/restored worked for you.

FYI: There's another thread in iWork For iOS about Keynote--the poster is also experiencimg something very similar to what we are.

Thanks again.

Reply

Answer 5

Dæmon Author

Level 1

28 points

Apr 23, 2015 7:09 AM in response to kulturhack

The iCloud backup recovery process works flawlessly (the main inconvenience is the long wait until all apps get downloaded).

And yes, I found the other thread... its title is not very descriptive. I think that both threads should be merged under a good title. Obviously more people has been hit by the same problem.

Reply

Answer 6

Apr 23, 2015 7:40 AM in response to Dæmon

The identical 60 percent point of hanging regardless of device or iWorks app suggests this problem is definitely on Apple's end. I may be a fanboy, but this one seems to be on them.

Reply

Answer 7

Apr 29, 2015 5:44 AM in response to Dæmon

If you're still having trouble with iOS iWorks, the folks on another thread came up with a solution--in the thread below, scroll down to page two for fix:

Re: Numbers and Pages Update 'waiting' on IoS

Reply

Answer 8

Dæmon Author

Level 1

28 points

Apr 29, 2015 5:47 AM in response to kulturhack

Thank you for pointing to the solution. Anyway, I think that iOS should offer some recovery mechanism after partial or corrupted app downloads.

Reply