My
safari is not working correctly with Amazon. The wish list button always gives the spinning ball and does not work? Is there a way to replace Safari with a new clean version?
Thanks,
Dion
iMac, OS X Yosemite (10.10.2)
Reinstalling OS X Yosemite will help.
Backup your computer.
Reinstall OS X Yosemite.
http://support.apple.com/kb/PH18872
But before doing that, try these troubleshooting steps.
Go step by step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH14204
2. Delete Caches.db
Close all windows and quit all applications.
Hold "option" key down and click "Go" menu in the Finder menu bar.
Select "Library" from the dropdown.
Library > Caches > com.apple.Safari > Caches.db
Right click the Caches.db file and select "Move To Trash.
Close windows and relaunch Safari.
3. Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
4. Delete Cookies
Safari > Preferences > Privacy > Cookies and other website data:
Click the “Details” button.
Remove all cookies except from Apple, your internet service provider and banks.
5. Safari > Preferences > Extensions
Turn off Extensions if any and launch Safari again to test.
Turn on those one by one and test.
Hi Dominic23,
I tried to both of your solutions and there is still a problem. Thanks for the advice. Sorry it took so long to get to, but got caught up in other things.
Cheers,
Dion
I´m in the same proble. I can´t open safari. I have tried to delete the cahes.db file but it doesn´t work at all.
Thanks for the advice. We need another solution.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
How do you completely replace safari with a new version?
