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I sometimes get error messages when I try to screen print a web page. They usually end up automatically get sent to Apple. The other day I get a call from Global Website and Support Inc (VAP) saying they have received the messages and want to remotely correct the problem. Is the company valid?
MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8)
It's a scam. Do not telephone them or allow them access to your computer.
It's a scam. Do not telephone them or allow them access to your computer.
With those scams becoming more popular, I'd be tempted to offer them remote access, but only after a $5,000 security deposit in cash.
Give me your account number and I'll send it in.
I said "cash"........
Yikes, too late! Now what do I do?
Since no one knows what they might have installed, you should
1. change ALL passwords
2. call your credit card company and bank and report possible fraud - get the card replaced/checking acct charge reversed
3. Do a complete erase of your hard drive and reinstall - hopefully you do have a backup from which you can port back your files (from a date preceding the company's access to your hard drive.
A big task but thank you! I already canceled the payment from my bank account (it was scheduled to pay tomorrow) and also changed that password. I've changed my main login and will start going through my other sites.
Yes, it's a big task, but since we don't know exactly what they did/installed, it's best to be pro-active and simply erase and start over. If you get another offer like this, remember to tell them you'll be happy to give them access after they pay you money, LOL.
Apple's contact details are here:
Or, make an appointment at your nearest Genius Bar - the advice/troubleshooting are free.
You're right. I can't believe I fell for this...I always thought I was too 'smart' for them. Talk about lesson learned!
And, I googled the company to see if I could find anything - this popped up:
be sure to click on the 'click here' in the red scam alert window.
clever, clever - I too Goggled earlier and did not get 4 from 2+2 - blew right by http://www.globalweb.net/members/support/support.asp #1 result. That page doesn't have the alert - it should!!
VERY good work!
Thanks so much for your advice. I stopped payment on the check and called them to let them know. Surprisingly, they were very nice and gave me no argument. I also called Apple and they gave me good advice as well.
You're very welcome!
is Global Website and Support Inc a valid help source?
