Q: Problem viewing photos on iCloud.com using Chrome
Hi, I'm getting an error when I try to view Photos on the iCloud website using Chrome. It works fine through Firefox but in Chrome, when I click the Photos icon I get this message:
When I click Details it says this:
APPLICATION NAME
photos
TYPE
client
ERROR
Invalid cookie - no value
ERROR CONTEXT
undefined
STACK
Error: Invalid cookie - no value
at new r (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:920:6 5)
at t (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:920:9 87)
at n$5.extend.getCookies (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1645: 319)
at n$5.extend.getCookie (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1645: 431)
at e (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2316: 100)
at Object.n$397.extend.staticMembers.setQueryParametersOnURL (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2328: 779)
at Object.n$397.extend.staticMembers.createURL (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2328: 562)
at n$5.extend._loadRef (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2380: 95)
at n$5.extend._loadRefs (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2378: 634)
at null.<anonymous> (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2377: 930)
at t (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1212: 132)
at e (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1216: 128)
APPLICATION BUILD NUMBER
15B.807f9c0
ENVIRONMENT
PROD
IS FATAL
true
TIME
Thu Apr 23 2015 01:09:16 GMT+0100 (GMT Summer Time) (1429747756725)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36
LINE
920
DSID
90797302
LAST STATE
1429747756674:bd32341e-771f-4bdc-b633-8e4fe9fed9f8:moments;1823;-0.1741908376754 0217;bottom
LOG
Thu, 23 Apr 2015 00:09:15 GMT: WARN: Could not send message.
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Running Photos Application
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Beginning transition from null to null
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Beginning transition from null to [Object Photos.PreStartupViewController:_object_578]
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/startup
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Request Completed: GET https://p04-2-photosws.icloud.com:443/ph/startup?dsid=90797302&locale=en-us&cruu id=e3761135-0e57-4e84-adf2-5a03276fd096
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-3-photosws.icloud.com:443/ph/changeset
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-4-photosws.icloud.com:443/ph/folders?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=8d 8ab1d4-1cae-4681-bfe7-6521d1aeb2ac&
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Beginning transition from [Object Photos.PreStartupViewController:_object_578] to [Object Photos.MomentsViewController:_object_588]
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-1-photosws.icloud.com:443/ph/assets?dsid=90797302&locale=en-us&cruui d=b0743444-3925-4b53-abfe-222f26efaa61&
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/moments?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=c2 092d84-e34b-408a-87d7-37e59cb3fb92&&indexRanges=[[0,46]]
APP STATECHART
SC.Statechart:sc1031
initialized: true
name: cloudos-statechart
current-states: [
active.springboard.waitingForApp
]
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
15B.67ef742
RECENT LOG MESSAGES
Thu, 23 Apr 2015 00:09:15 GMT: WARN: Could not send message.
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Running Photos Application
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Beginning transition from null to null
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Beginning transition from null to [Object Photos.PreStartupViewController:_object_578]
Thu, 23 Apr 2015 00:09:15 GMT: INFO: Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/startup
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Request Completed: GET https://p04-2-photosws.icloud.com:443/ph/startup?dsid=90797302&locale=en-us&cruu id=e3761135-0e57-4e84-adf2-5a03276fd096
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-3-photosws.icloud.com:443/ph/changeset
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-4-photosws.icloud.com:443/ph/folders?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=8d 8ab1d4-1cae-4681-bfe7-6521d1aeb2ac&
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Beginning transition from [Object Photos.PreStartupViewController:_object_578] to [Object Photos.MomentsViewController:_object_588]
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-1-photosws.icloud.com:443/ph/assets?dsid=90797302&locale=en-us&cruui d=b0743444-3925-4b53-abfe-222f26efaa61&
Thu, 23 Apr 2015 00:09:16 GMT: INFO: Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/moments?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=c2 092d84-e34b-408a-87d7-37e59cb3fb92&&indexRanges=[[0,46]]
I have tried clearing the cookies and have cleared the cache but I'm still getting the error and I don't now what else to try. Any suggestions?
Thanks
Jamie
iPhone 5, Windows 8
Posted on Apr 22, 2015 5:17 PM