HT201077: Get help using iCloud Photo Sharing and shared albums

Learn about Get help using iCloud Photo Sharing and shared albums
bluelightalarm

Q: Problem viewing photos on iCloud.com using Chrome

Hi, I'm getting an error when I try to view Photos on the iCloud website using Chrome.  It works fine through Firefox but in Chrome, when I click the Photos icon I get this message:

 

iCapture.JPG

 

When I click Details it says this:

 

APPLICATION NAME

photos

 

 

TYPE

client

 

 

ERROR

Invalid cookie - no value

 

 

ERROR CONTEXT

undefined

 

 

STACK

Error: Invalid cookie - no value

    at new r (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:920:6 5)

    at t (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:920:9 87)

    at n$5.extend.getCookies (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1645: 319)

    at n$5.extend.getCookie (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1645: 431)

    at e (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2316: 100)

    at Object.n$397.extend.staticMembers.setQueryParametersOnURL (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2328: 779)

    at Object.n$397.extend.staticMembers.createURL (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2328: 562)

    at n$5.extend._loadRef (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2380: 95)

    at n$5.extend._loadRefs (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2378: 634)

    at null.<anonymous> (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:2377: 930)

    at t (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1212: 132)

    at e (https://www.icloud.com/applications/photos/15B.807f9c0/en-us/javascript.js:1216: 128)

 

 

APPLICATION BUILD NUMBER

15B.807f9c0

 

 

ENVIRONMENT

PROD

 

 

IS FATAL

true

 

 

TIME

Thu Apr 23 2015 01:09:16 GMT+0100 (GMT Summer Time)        (1429747756725)

 

 

HOST

www.icloud.com

 

 

USER AGENT

Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36

 

 

LINE

920

 

 

DSID

90797302

 

 

LAST STATE

1429747756674:bd32341e-771f-4bdc-b633-8e4fe9fed9f8:moments;1823;-0.1741908376754 0217;bottom

 

 

LOG

Thu, 23 Apr 2015 00:09:15 GMT:  WARN:  Could not send message.

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Running Photos Application

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Beginning transition from null to null

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Beginning transition from null to [Object Photos.PreStartupViewController:_object_578]

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/startup

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Request Completed: GET https://p04-2-photosws.icloud.com:443/ph/startup?dsid=90797302&locale=en-us&cruu id=e3761135-0e57-4e84-adf2-5a03276fd096

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-3-photosws.icloud.com:443/ph/changeset

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-4-photosws.icloud.com:443/ph/folders?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=8d 8ab1d4-1cae-4681-bfe7-6521d1aeb2ac&

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Beginning transition from [Object Photos.PreStartupViewController:_object_578] to [Object Photos.MomentsViewController:_object_588]

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-1-photosws.icloud.com:443/ph/assets?dsid=90797302&locale=en-us&cruui d=b0743444-3925-4b53-abfe-222f26efaa61&

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/moments?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=c2 092d84-e34b-408a-87d7-37e59cb3fb92&&indexRanges=[[0,46]]

 

 

APP STATECHART

SC.Statechart:sc1031

  initialized: true

  name: cloudos-statechart

  current-states: [

    active.springboard.waitingForApp

  ]

  state-transition:

    active: false

    suspended: false

  handling-event: false

 

 

 

 

BUILD NUMBER

15B.67ef742

 

 

RECENT LOG MESSAGES

Thu, 23 Apr 2015 00:09:15 GMT:  WARN:  Could not send message.

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Running Photos Application

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Beginning transition from null to null

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Beginning transition from null to [Object Photos.PreStartupViewController:_object_578]

Thu, 23 Apr 2015 00:09:15 GMT:  INFO:  Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/startup

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Request Completed: GET https://p04-2-photosws.icloud.com:443/ph/startup?dsid=90797302&locale=en-us&cruu id=e3761135-0e57-4e84-adf2-5a03276fd096

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-3-photosws.icloud.com:443/ph/changeset

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-4-photosws.icloud.com:443/ph/folders?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=8d 8ab1d4-1cae-4681-bfe7-6521d1aeb2ac&

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Beginning transition from [Object Photos.PreStartupViewController:_object_578] to [Object Photos.MomentsViewController:_object_588]

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-1-photosws.icloud.com:443/ph/assets?dsid=90797302&locale=en-us&cruui d=b0743444-3925-4b53-abfe-222f26efaa61&

Thu, 23 Apr 2015 00:09:16 GMT:  INFO:  Sending Request: GET https://p04-2-photosws.icloud.com:443/ph/moments?syncToken=AQAAAAAAADWhf%2F%2F%2 F%2F%2F%2F%2F%2F%2F8JF3WaBVZExpvWMxKS9btV-1&dsid=90797302&locale=en-us&cruuid=c2 092d84-e34b-408a-87d7-37e59cb3fb92&&indexRanges=[[0,46]]

 

 

I have tried clearing the cookies and have cleared the cache but I'm still getting the error and I don't now what else to try.  Any suggestions?

 

Thanks

Jamie

iPhone 5, Windows 8

Posted on Apr 22, 2015 5:17 PM