HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
Mubarak Al sulaiti
Level 1 (0 points)

Q: My card code is inactive

I tried to recharge I tunes account and it give me a message that the card is inactive

what can I do?

iMac (21.5-inch, Late 2013), OS X Yosemite (10.10.3)

Posted on Apr 23, 2015 4:50 AM

by King_Penguin,Apple recommended
King_Penguin King_Penguin
Level 10 (132,945 points)
iTunes
A:

If the store that you bought it from is close by then try going back to them ask them to activate it properly. If it's not nearby, or if they can't/won't help, then follow the instructions on the page that you posted from and try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

Posted on Apr 23, 2015 5:40 AM

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Mubarak Al sulaiti

Q: My card code is inactive

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  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Apr 23, 2015 5:40 AM in response to Mubarak Al sulaiti
    Level 10 (132,945 points)
    iTunes
    Apr 23, 2015 5:40 AM in response to Mubarak Al sulaiti

    If the store that you bought it from is close by then try going back to them ask them to activate it properly. If it's not nearby, or if they can't/won't help, then follow the instructions on the page that you posted from and try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes