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I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

iPhone 6 Plus, iOS 8.3

Posted on Apr 23, 2015 5:12 AM

Reply
15 replies

Apr 24, 2015 12:26 AM in response to alicojacob

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?


For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support

If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Jul 14, 2016 4:55 PM in response to alicojacob

I was living in USA and I had American Credit card which i used in my account ...Now I live in Kuwait and I have Kuwaiti bank Credit card . Now the question is : how can I change My payment method ? every time I try to change the credit card number, address, and type the iTon refuse it because my Apple ID is American !!! so I should have american CC and Address . and i don't have them any more

please help me with this issue which I've been suffering for the last 3 years .

Oct 22, 2016 4:32 PM in response to alicojacob

If you have moved countries but had an order your credit card didn't pay for which happens surprisingly often. You just need to input a new card. If you don't have a card for the USA anymore contact apple at getsupport.apple.com or 1 800 my apple and explain the situation. Apple will ask a few basic questions and most likely waive the order. Just be nice to them and they will help you. Anytime I hear about someone having an issue with apple support is because they sounded sketchy and or couldn't keep there cool on the phone.They can't help you if you withhold information or your nasty to them. Apple won't allow there support personal to help in those situations. There hands literally become tied.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....

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