my phone is frozen. shows a message to go to itunes
I intstalled an upddate and now my phone is frozen. It will not let me log off or use any thing on it. It has a symbol on it to go to Itunes.
Please follow the instructions on this page https://support.apple.com/en-us/HT201252
If this will not help try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. You will need to have iTunes installed on this computer. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.