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quicktimeplayer "Please install apple application support"

I'm working with over 500 Windows 7 x86 computers and an image to deploy with. When I install the standalone QuickTime 7.76.80.95 through a push out (SCCM) with the command with "QuickTimeInstaller7.7.6.exe /qn" and "QuickTimeInstaller7.7.6.exe /quiet" we get the message "Please install apple application support" when opening the program. We are unable to get past this message.


I can't even get our x64 version to install at all through a push out, batch file, etc.


Any help would be appreciated.

Windows 7, x86 and x64

Posted on Apr 23, 2015 7:35 AM

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1 reply

Apr 23, 2015 9:57 AM in response to TechSFLD

Hi,


I don't have any specific answers for you, but if you unpack the QuickTime installer with something like 7-Zip you should find it contains three .msi files, AppleApplicationSupport.msi, AppleSoftwareUpdate.msi and QuickTime.msi. The version of AAS in that package is 2.3.6, the version bundled with the latest build of iTunes is 3.1.3. Do these machines have iTunes installed?


As far as I know QuickTime is 32-bit only, and if you want iTunes to be able to use it on a 64-bit system you may need to install the version found at iTunes for Windows (64-bit — for older video cards) which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes prior to 12.1.


If you install QuickTime in interactive mode from the desktop with administrator rights do you get the same error message?


Can you batch install AppleApplicationSupport.msi and then QuickTime.msi?


If there is something particular about your systems that is preventing AAS installing at all then place the .msi in the root of the C: drive and use this command to produced a detailed log for inspection:

msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"


In case you're typing rather than copy/pasting the switch in the middle reads slash el star vee (not one) and forces verbose logging.


tt2

quicktimeplayer "Please install apple application support"

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