Q: back up problem

Question

zoomie

Level 1 (14 points)

Apple Music

Q: back up problem

I keep getting the error message "itunes could not back up the ipad because the ipad disconnected" how do I fix this? The ipad is connected and am able to sync apps. I even tried to back up via wifi, but get the same message. Appreciate any help.

iPad, iOS 7.0.4, ipad air- wifi/3g

Posted on Apr 23, 2015 8:43 AM

I have this question too

Solved

jazcan

Level 4 (1,398 points)

A:

To delete from iTunes follow the steps here:

Find and manage your iTunes backups - Apple Support

The link I originally posted gives the steps to delete iClout backups depending on your computer configuration (Windows vs OS X vs iOS device)

Posted on Apr 23, 2015 10:02 AM

Q: back up problem

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by jazcan,

jazcan Apr 23, 2015 8:55 AM in response to zoomie
Level 4 (1,398 points)

Apr 23, 2015 8:55 AM in response to zoomie

Try deleting your last backup then try again. Since backups are incremental, your last backup may be corrupt & causing the error.
Manage your iCloud storage - Apple Support
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by zoomie,

zoomie Apr 23, 2015 9:06 AM in response to jazcan
Level 1 (14 points)

Apple Music

Apr 23, 2015 9:06 AM in response to jazcan

thanks...how do I delete my last back up?
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by zoomie,

zoomie Apr 23, 2015 11:14 AM in response to jazcan
Level 1 (14 points)

Apple Music

Apr 23, 2015 11:14 AM in response to jazcan

thanks. followed the instructions and works ok now.
cheers
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by jazcan,

jazcan Apr 23, 2015 2:43 PM in response to zoomie
Level 4 (1,398 points)

Apr 23, 2015 2:43 PM in response to zoomie

That's great
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Accepted Answer · Apr 23, 2015 10:02 AM

jazcan

Level 4 (1,398 points)

Apr 23, 2015 10:02 AM in response to zoomie

To delete from iTunes follow the steps here:

Find and manage your iTunes backups - Apple Support

The link I originally posted gives the steps to delete iClout backups depending on your computer configuration (Windows vs OS X vs iOS device)

Q: back up problem

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by jazcan,

by zoomie,

by jazcan,Solvedanswer

by zoomie,

by jazcan,

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