triciadme
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Q: How do I stop my ipad from referencing an old apple id?  My old ID was deleted by an Apple representative months ago.  When I try to "update" my ipad it always references my old apple id which I no longer have a password for..help

How do I stop my ipad from referencing an old apple id?  My old Apple ID was my old email address.  I contacted Apple and it was deleted by an Apple representative months ago.  Whenever I try to "update" my ipad (games etc.)  it always references my "old apple id" which I no longer have a password for or have any access too..help

iPad, iOS 8.3

Posted on Apr 23, 2015 11:37 AM

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triciadme

Q: How do I stop my ipad from referencing an old apple id?  My old ID was deleted by an Apple representative months ago.  W ... more

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  • by guibmacario,

    guibmacario guibmacario Apr 23, 2015 12:04 PM in response to triciadme
    Level 1 (70 points)
    Apr 23, 2015 12:04 PM in response to triciadme

    Hello Triciadme, use this article If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

    But if you used this old Apple ID to purchase it than you might need to download it again using your new ID since they're linked to the old one.

     

    Hope this works!! Regards

  • by Philly_Phan,

    Philly_Phan Philly_Phan Apr 23, 2015 12:44 PM in response to triciadme
    Level 6 (13,576 points)
    iPhone
    Apr 23, 2015 12:44 PM in response to triciadme

    ALL purchases are permanently associated with whatever Apple ID was used to originally obtain them.  Apps can not be updated without knowledge of that ID and, more importantly, its password.  Apple IDs can not be merged and purchases can not be transferred from one ID to another.

     

    Apple did not delete your old ID as it can not be deleted.  My WAG is that the rep merely removed it from your iPad.

     

    Go here and "Manage your (old) Apple ID."

  • by triciadme,

    triciadme triciadme Apr 23, 2015 5:45 PM in response to triciadme
    Level 1 (0 points)
    Apr 23, 2015 5:45 PM in response to triciadme

    Problem is...I do NOT know the password for this "old" apple id.  I haven't used this apple id in over 1 year and it "suddenly" started to show up.  I can NOT update or down load any updates without knowing the old apple id's password either.  I am getting help.  I was able to contact tech support and they are in the process of helping me within an email reply to "reset" my password from that old Apple id, in the next 24 hours.           

    Thank you all for your help!  I hope we are able to resolve this issue.  Again, it is very odd that my "old" email or original Apple ID decided to appear after such a long span.  I will keep you all posted as to how it was resolved when I hear back via an email.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Apr 23, 2015 5:58 PM in response to triciadme
    Level 6 (13,576 points)
    iPhone
    Apr 23, 2015 5:58 PM in response to triciadme

    These are obviously apps that were purchased using the old ID.