jan-hk
Level 1 (0 points)

Q: Hangup in Yosemite. EtreCheck-report

Hi - I am new here, and haven´t posted anything before.  I am experiencing serious hangup-issues with my macbook pro, and have run EtreCheck.

Pasting the report below.  Would be great if anyone had any advice, as I am totally stuck for the first time.  I am not very technically skilled, but am able to use Terminal (dependent on clear instructions), as I am reluctant to experiment with root processes.

 

Any help or tips would be much appreciated.

***********************

 

Problem description:

Have had a hangup / process freeze since updating to latest version of Yosemite a week ago. Have run cleanup in OnyX and repaired perimissions in Disk Utility, as well as kept an eye on CPU usage in Activity Monitor.  Have also uninstalled some third party apps which I suspected could be the cause of the problem.  Not been able to find anything, and the machine is almos unusable.  The spinnig ball comes no matter which app I try to run.

 

EtreCheck version: 2.2 (132)

Report generated 4/23/15, 6:58 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

The following internal tasks failed to complete:

/usr/bin/find /Library/Application Support -iname *.kext

 

Video Information: ℹ️

    Intel HD Graphics 3000

        Color LCD 1680 x 1050

    AMD Radeon HD 6750M - VRAM: 1024 MB

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 1:29:58

 

Disk Information: ℹ️

    Hitachi HTS725050A9A362 disk0 : (500,11 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 499.25 GB (181.37 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    MATSHITADVD-R   UJ-8A8 

 

USB Information: ℹ️

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Library/Extensions

    [loaded]    com.Apogee.driver.DuetFWOverideDriver (1.4.4 - SDK 10.9) [Click for support]

 

        /System/Library/Extensions

    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMControl (1.1.2) [Click for support]

    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.1.2) [Click for support]

    [not loaded]    com.devguru.driver.SamsungComposite (1.2.32) [Click for support]

    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]

    [loaded]    com.eltima.SyncMate.kext (0.2.5b15) [Click for support]

    [not loaded]    com.intego.Family-Protector.safe-boot (10.7.5 - SDK 10.8) [Click for support]

    [not loaded]    com.jabra.usbdevice (1.0.0 - SDK 10.10) [Click for support]

    [loaded]    com.markspace.driver.Android.RNDIS (1.2) [Click for support]

    [not loaded]    com.novatel.driver.Merlin (1.7) [Click for support]

    [not loaded]    com.novatelwireless.driver.3G (2.1) [Click for support]

    [not loaded]    com.novatelwireless.driver.DisableAutoInstall (1.0.1) [Click for support]

    [not loaded]    com.option.driver.OptionHS (3.17.0) [Click for support]

    [not loaded]    com.option.driver.OptionMSD (1.14.0) [Click for support]

    [not loaded]    com.paceap.kext.pacesupport.master (5.7.2) [Click for support]

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]

    [not loaded]    de.novamedia.oem.sierrawireless (1.0.4) [Click for support]

 

        /System/Library/Extensions/NovatelMerlin.kext/Contents/Plugins

    [not loaded]    com.novatel.driver.MerlinData (1.7) [Click for support]

 

        /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

    [not loaded]    com.novatelwireless.driver.3GData (2.1) [Click for support]

 

        /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

    [not loaded]    com.paceap.kext.pacesupport.leopard (5.7.2) [Click for support]

    [not loaded]    com.paceap.kext.pacesupport.panther (5.7.2) [Click for support]

    [loaded]    com.paceap.kext.pacesupport.snowleopard (5.7.2) [Click for support]

    [not loaded]    com.paceap.kext.pacesupport.tiger (5.7.2) [Click for support]

 

        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.32) [Click for support]

    [not loaded]    com.devguru.driver.SamsungACMData (1.2.32) [Click for support]

    [not loaded]    com.devguru.driver.SamsungMTP (1.2.32) [Click for support]

    [not loaded]    com.devguru.driver.SamsungSerial (1.2.32) [Click for support]

 

Startup Items: ℹ️

    EmagicA26A62mFirmwareLoader: Path: /Library/StartupItems/EmagicA26A62mFirmwareLoader

    HWNetMgr: Path: /Library/StartupItems/HWNetMgr

    HWPortDetect: Path: /Library/StartupItems/HWPortDetect

    PACESupport: Path: /Library/StartupItems/PACESupport

    StartOuc: Path: /Library/StartupItems/StartOuc

    Startup items are obsolete in OS X Yosemite

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

    [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]

    [running]    com.ApogeePopup.plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [loaded]    com.hp.help.tocgenerator.plist [Click for support]

    [running]    com.intego.commonservices.integomenu.plist [Click for support]

    [loaded]    com.intego.commonservices.taskmanager.plist [Click for support]

    [loaded]    com.intego.commonservices.uninstaller.plist [Click for support]

    [running]    com.intego.Family-Protector.agent.plist [Click for support]

    [failed]    com.intego.netbarrier.alert.plist [Click for support] [Click for details]

    [running]    com.intego.netupdate.agent.plist [Click for support]

    [loaded]    com.intego.personalbackup.agent.plist [Click for support]

    [failed]    com.intego.virusbarrier.alert.plist [Click for support] [Click for details]

    [running]    com.jabra.appservice.plist [Click for support]

    [running]    com.jabra.avaya.plist [Click for support]

    [running]    com.jabra.sametime.plist [Click for support]

    [running]    com.jabra.skype.plist [Click for support]

    [running]    com.kodak.BonjourAgent.plist [Click for support]

    [running]    com.micromat.TechToolProAgent.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [loaded]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]

    [failed]    de.novamedia.NML2NDeviceObserver.plist [Click for support] [Click for details]

    [failed]    syncmateStarter.plist [Click for support] [Click for details]

 

Launch Daemons: ℹ️

    [running]    com.adobe.adobeupdatedaemon.plist [Click for support]

    [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

    [failed]    com.adobe.fpsaud.plist [Click for support] [Click for details]

    [running]    com.DuetDaemon.plist [Click for support]

    [loaded]    com.google.keystone.daemon.plist [Click for support]

    [running]    com.intego.commonservices.daemon.integod.plist [Click for support]

    [running]    com.intego.commonservices.daemon.taskmanager.plist [Click for support]

    [loaded]    com.intego.commonservices.icalserver.plist [Click for support]

    [running]    com.intego.commonservices.metrics.kschecker.plist [Click for support]

    [running]    com.intego.Family-Protector.daemon.plist [Click for support]

    [loaded]    com.intego.netbarrier.daemon.logger.plist [Click for support]

    [running]    com.intego.netbarrier.daemon.monitor.plist [Click for support]

    [running]    com.intego.netbarrier.daemon.plist [Click for support]

    [running]    com.intego.netupdate.daemon.plist [Click for support]

    [running]    com.intego.personalantispam.daemon.plist [Click for support]

    [running]    com.intego.PersonalBackup.daemon.plist [Click for support]

    [loaded]    com.intego.virusbarrier.daemon.emlparser.plist [Click for support]

    [loaded]    com.intego.virusbarrier.daemon.logger.plist [Click for support]

    [running]    com.intego.virusbarrier.daemon.plist [Click for support]

    [loaded]    com.intego.virusbarrier.daemon.scanner.plist [Click for support]

    [running]    com.intego.WashingMachine.service.plist [Click for support]

    [running]    com.micromat.TechToolProDaemon.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [running]    com.paceap.eden.licensed.plist [Click for support]

    [running]    com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]

    [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]

    [loaded]    com.sharpcast.xfsmond.plist [Click for support]

    [running]    com.voddler.vnetd.plist [Click for support]

    [loaded]    PACESupport.plist [Click for support]

    [failed]    rapiback.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.kodak.KODAK AiO Annual Opt.plist [Click for support]

    [failed]    com.kodak.KODAK AiO Firmware Updater.plist [Click for support] [Click for details]

    [loaded]    com.kodak.KODAK AiO Software Updater.plist [Click for support]

    [running]    com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]

    [failed]    com.opswat.aw.persistence.plist [Click for support]

    [running]    com.parallels.mobile.startgui.launchagent.plist [Click for support]

    [running]    com.spotify.webhelper.plist [Click for support]

 

User Login Items: ℹ️

    None

 

Internet Plug-ins: ℹ️

    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

    LogitechDeviceDetection: Version: 1.0.0.76 - SDK 10.7 [Click for support]

    Google Earth Web Plug-in: Version: 5.1 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

    iLokClientHelper: Version: 3.4 [Click for support]

    OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]

    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

    AdobePDFViewerNPAPI: Version: 15.007.20033 - SDK 10.8 [Click for support]

    RealPlayer Plugin: Version: Unknown [Click for support]

    Flash Player: Version: 17.0.0.169 - SDK 10.6 Cannot contact Adobe

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 15.007.20033 - SDK 10.8 [Click for support]

    Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

    Scorch: Version: Unknown - SDK 10.2 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 31 Check version

 

User internet Plug-ins: ℹ️

    Picasa: Version: 1.0 [Click for support]

 

Safari Extensions: ℹ️

    Open in Internet Explorer

 

3rd Party Preference Panes: ℹ️

    A 6|2m  [Click for support]

    AirServer Preferences  [Click for support]

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    Jabra Suite for Mac  [Click for support]

    Java  [Click for support]

    TechTool Protection  [Click for support]

    VoddlerNet  [Click for support]

    YAMAHA-USBMIDIPatch  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Macintosh HD: Disk size: 499.25 GB Disk used: 317.88 GB

    Destinations:

        TIME MACHINE [Local]

        Total size: 0 B

        Total number of backups: 0

        Oldest backup: -

        Last backup: -

        Size of backup disk: Too small

            Backup size 0 B < (Disk used 317.88 GB X 3)

 

Top Processes by CPU: ℹ️

         8%    ReportCrash

         6%    WindowServer

         4%    mds

         1%    Creative Cloud

         0%    configd

 

Top Processes by Memory: ℹ️

    617 MB    kernel_task

    0 B    askpermissiond

    0 B    softwareupdated

    0 B    secinitd(2)

    0 B    coreservicesd

 

Virtual Memory Information: ℹ️

    754 MB    Free RAM

    7.25 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: ℹ️

    Apr 23, 2015, 06:56:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185609_[reda cted].crash

    Apr 23, 2015, 06:55:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185509_[reda cted].crash

    Apr 23, 2015, 06:54:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185408_[reda cted].crash

    Apr 23, 2015, 06:52:18 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185218_[reda cted].crash

    Apr 23, 2015, 06:51:17 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185117_[reda cted].crash

    Apr 23, 2015, 06:50:20 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185020_[reda cted].crash

    Apr 23, 2015, 06:49:23 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184923_[reda cted].crash

    Apr 23, 2015, 06:48:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184825_[reda cted].crash

    Apr 23, 2015, 06:47:30 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184730_[reda cted].crash

    Apr 23, 2015, 06:46:36 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184636_[reda cted].crash

    Apr 23, 2015, 06:45:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184541_[reda cted].crash

    Apr 23, 2015, 06:43:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184353_[reda cted].crash

    Apr 23, 2015, 06:42:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184255_[reda cted].crash

    Apr 23, 2015, 06:41:03 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184103_[reda cted].crash

    Apr 23, 2015, 05:17:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AiOFirmwareUpdater_2015-04-23- 171744_[redacted].crash

    Apr 23, 2015, 04:51:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/VirusBarrier Alert_2015-04-23-165124_[redacted].crash

    Apr 23, 2015, 04:41:27 PM    Self test - passed

    Apr 23, 2015, 04:35:52 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163552_[redacted].crash

    Apr 23, 2015, 04:35:35 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163535_[redacted].crash

    Apr 23, 2015, 04:34:58 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163458_[redacted].crash

    Apr 23, 2015, 04:34:04 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163404_[redacted].crash

    Apr 23, 2015, 04:33:53 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163353_[redacted].crash

    Apr 23, 2015, 04:33:27 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163327_[redacted].crash

    Apr 23, 2015, 04:33:12 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163312_[redacted].crash

    Apr 23, 2015, 04:32:51 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163251_[redacted].crash

    Apr 23, 2015, 04:32:34 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163234_[redacted].crash

    Apr 23, 2015, 04:32:14 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163214_[redacted].crash

    Apr 23, 2015, 02:27:55 PM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-04-23-142755_[redacted].cpu_ resource.diag [Click for details]

    Apr 22, 2015, 08:22:02 PM    /Library/Logs/DiagnosticReports/???_2015-04-22-202202_[redacted].cpu_resource.d iag [Click for details]

    Apr 22, 2015, 03:05:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-22-150544_[reda cted].crash

    Apr 22, 2015, 03:03:35 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/nb_alert_2015-04-22-150335_[re dacted].crash

    Apr 21, 2015, 08:16:05 PM    /Library/Logs/DiagnosticReports/Personal Antispam Daemon_2015-04-21-201605_[redacted].crash

    Apr 21, 2015, 12:09:52 PM    /Library/Logs/DiagnosticReports/Safari_2015-04-21-120952_[redacted].hang

    Apr 20, 2015, 07:43:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/VirusBarrier Alert_2015-04-20-194341_[redacted].crash

    Apr 20, 2015, 07:43:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-20-194341_[reda cted].crash

    Apr 23, 2015, 04:32:13 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163213_[redacted].crash

    Apr 23, 2015, 06:57:06 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185706_[reda cted].crash

    Apr 23, 2015, 06:53:14 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-185314_[reda cted].crash

    Apr 23, 2015, 06:44:47 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184447_[reda cted].crash

    Apr 23, 2015, 06:42:00 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184200_[reda cted].crash

    Apr 23, 2015, 06:40:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-184005_[reda cted].crash

    Apr 23, 2015, 06:38:36 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-23-183836_[reda cted].crash

    Apr 23, 2015, 04:51:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/nb_alert_2015-04-23-165124_[re dacted].crash

    Apr 23, 2015, 04:36:11 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163611_[redacted].crash

    Apr 23, 2015, 04:35:17 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163517_[redacted].crash

    Apr 23, 2015, 04:35:16 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163516_[redacted].crash

    Apr 23, 2015, 04:34:40 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163440_[redacted].crash

    Apr 23, 2015, 04:33:10 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163310_[redacted].crash

    Apr 23, 2015, 04:31:38 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163138_[redacted].crash

    Apr 22, 2015, 09:26:51 PM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-04-22-212651_[redacted].cpu_ resource.diag [Click for details]

    Apr 22, 2015, 08:00:36 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-22-200036_[reda cted].crash

    Apr 21, 2015, 08:14:59 PM    /Library/Logs/DiagnosticReports/Safari_2015-04-21-201459_[redacted].hang

    Apr 21, 2015, 03:01:30 PM    /Library/Logs/DiagnosticReports/sysmond_2015-04-21-150130_[redacted].cpu_resour ce.diag [Click for details]

    Apr 21, 2015, 12:08:57 PM    /Library/Logs/DiagnosticReports/Mail_2015-04-21-120857_[redacted].hang

    Apr 21, 2015, 12:08:01 PM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-04-21-120801_[redacted].cpu_ resource.diag [Click for details]

    Apr 20, 2015, 09:14:04 PM    /Library/Logs/DiagnosticReports/???_2015-04-20-211404_[redacted].cpu_resource.d iag [Click for details]

    Apr 20, 2015, 09:08:32 PM    /Library/Logs/DiagnosticReports/OnyX_2015-04-20-210832_[redacted].hang

    Apr 20, 2015, 07:43:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/nb_alert_2015-04-20-194341_[re dacted].crash

    Apr 20, 2015, 07:40:14 PM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-04-20-194014_[redacted].cpu_ resource.diag [Click for details]

    Apr 23, 2015, 04:34:03 PM    /Library/Logs/DiagnosticReports/vnetd_2015-04-23-163403_[redacted].crash

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Apr 23, 2015 10:50 AM

Close
jan-hk

Q: Hangup in Yosemite. EtreCheck-report

  • All replies
  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Apr 24, 2015 10:26 PM in response to jan-hk
    Level 9 (74,172 points)
    iTunes
    Apr 24, 2015 10:26 PM in response to jan-hk

    Try uninstalling Intego and Paceap using the developer's uninstall instructions. Restart and test.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 23, 2015 12:06 PM in response to jan-hk
    Level 10 (208,037 points)
    Applications
    Apr 23, 2015 12:06 PM in response to jan-hk

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by etresoft,

    etresoft etresoft Apr 23, 2015 12:12 PM in response to Eric Root
    Level 7 (29,380 points)
    Apr 23, 2015 12:12 PM in response to Eric Root

    Eric Root wrote:

     

    Try uninstalling Intego and Paceap using the developer's uninstall instructions. Restart and test.

    Wow. 24 separate launchd scripts for Intego.

  • by jan-hk,

    jan-hk jan-hk Apr 23, 2015 1:49 PM in response to Eric Root
    Level 1 (0 points)
    Apr 23, 2015 1:49 PM in response to Eric Root

    Thank you - will try this first - but struggling with the Intego uninstaller freezing as well.  Will try some more - and report back or try the other suggestion in the thread. 

  • by John Galt,

    John Galt John Galt Apr 23, 2015 3:10 PM in response to jan-hk
    Level 9 (50,424 points)
    Mac OS X
    Apr 23, 2015 3:10 PM in response to jan-hk
    1. Back up your Mac. Time Machine does not appear to have been configured properly. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
    2. Intego will effectively prevent your Mac from operating. In that regard it will be very "safe". No knowledgeable Mac user would consider it even remotely acceptable.
    3. You don't need "TechTool Pro" either, or OnyX. Macs do not need and cannot benefit from "cleaning" utilities. Don't burden your Mac with such garbage.

  • by jan-hk,

    jan-hk jan-hk Apr 24, 2015 12:37 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 24, 2015 12:37 PM in response to Linc Davis

    Thank you!  Have pasted some here:

     

    24.04.15 21.30.40,827 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000009.AppleSpell" tried to hijack endpoint "sv (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000002.AppleSpell

    24.04.15 21.30.40,827 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000009.AppleSpell" tried to hijack endpoint "tr (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000002.AppleSpell

    24.04.15 21.30.40,827 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000009.AppleSpell" tried to hijack endpoint "Multilingual (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000002.AppleSpell

    24.04.15 21.30.40,908 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    24.04.15 21.30.41,355 com.apple.xpc.launchd[1]: (com.voddler.vnetd[1027]) Service exited due to signal: Segmentation fault: 11

    24.04.15 21.30.41,364 ReportCrash[1021]: Saved crash report for vnetd[1027] version ??? to /Library/Logs/DiagnosticReports/vnetd_2015-04-24-213041_MacBook-Pro.crash

    24.04.15 21.30.41,770 com.apple.xpc.launchd[1]: (com.apple.cloudd[1022]) Service exited due to signal: Abort trap: 6

    24.04.15 21.30.41,782 ReportCrash[1019]: Saved crash report for cloudd[1022] version 283.67.2 (283.67.2) to /Users//Library/Logs/DiagnosticReports/cloudd_2015-04-24-213041_MacBook-Pro.cra sh

    24.04.15 21.30.41,784 ReportCrash[1019]: Removing excessive log: file:///Users/Library/Logs/DiagnosticReports/cloudd_2015-04-24-211227_MacBook-P ro.crash

    24.04.15 21.30.42,048 com.apple.xpc.launchd[1]: (com.voddler.vnetd[1031]) Service exited due to signal: Segmentation fault: 11

    24.04.15 21.30.42,048 com.apple.xpc.launchd[1]: (com.voddler.vnetd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    24.04.15 21.30.42,063 ReportCrash[1021]: Saved crash report for vnetd[1031] version ??? to /Library/Logs/DiagnosticReports/vnetd_2015-04-24-213042_MacBook-Pro.crash

    24.04.15 21.30.42,176 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    24.04.15 21.30.44,679 WindowServer[178]: disable_update_timeout: UI updates were forcibly disabled by application "Konsoll" for over 1.00 seconds. Server has re-enabled them.

    24.04.15 21.30.58,680 WindowServer[178]: disable_update_likely_unbalanced: UI updates still disabled by application "Konsoll" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

    24.04.15 21.30.59,000 kernel[0]: disk0s2: I/O error.

    24.04.15 21.30.59,000 kernel[0]: hfs_clonefile: cluster_read failed - 5

    24.04.15 21.31.00,169 WindowServer[178]: common_reenable_update: UI updates were finally reenabled by application "Konsoll" after 16.49 seconds (server forcibly re-enabled them after 1.00 seconds)

    24.04.15 21.31.00,237 Console[434]: void CGSUpdateManager::log() const: conn 0x1eb73: spurious update.

    24.04.15 21.31.03,252 WindowServer[178]: disable_update_timeout: UI updates were forcibly disabled by application "Dock" for over 1.00 seconds. Server has re-enabled them.

    24.04.15 21.31.07,319 WindowServer[178]: common_reenable_update: UI updates were finally reenabled by application "Dock" after 5.07 seconds (server forcibly re-enabled them after 1.00 seconds)

    24.04.15 21.31.17,000 kernel[0]: disk0s2: I/O error.

    24.04.15 21.31.19,632 Spotlight[345]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

    24.04.15 21.31.35,000 kernel[0]: disk0s2: I/O error.

    24.04.15 21.31.35,229 cloudd[1032]: *** Terminating app due to uncaught exception 'NSGenericException', reason: 'Error executing SQL: "begin exclusive" (266) - errcode:010a, msg:"disk I/O error", path:/Users/USER/Library/Caches/*/CloudKitMetadata'

    *** First throw call stack:

    (

      0   CoreFoundation                      0x000000010e03e03c __exceptionPreprocess + 172

      1   libobjc.A.dylib                     0x000000010dcb676e objc_exception_throw + 43

      2   CoreFoundation                      0x000000010e03deed +[NSException raise:format:] + 205

      3   CloudKit                            0x000000010d5cfc32 +[CKSQLiteError raise:code:extended:] + 705

      4   CloudKit                            0x000000010d5cc693 -[CKSQLite raise:] + 674

      5   CloudKit                            0x000000010d5cc973 -[CKSQLite executeSQL:arguments:] + 288

      6   CloudKit                            0x000000010d5cc83b -[CKSQLite executeSQL:] + 142

      7   CloudKit                            0x000000010d5cb88d -[CKSQLite openWithError:] + 825

      8   CloudKit                            0x000000010d5cbeb2 -[CKSQLite open] + 42

      9   CloudKitDaemon                      0x000000010d894de0 -[CKDMetadataCache init] + 262

      10  CloudKitDaemon                      0x000000010d894ca1 __31+[CKDMetadataCache sharedCache]_block_invoke + 41

      11  libdispatch.dylib                   0x000000010eeaac13 _dispatch_client_callout + 8

      12  libdispatch.dylib                   0x000000010eeaab26 dispatch_once_f + 117

      13  CloudKitDaemon                      0x000000010d894c76 +[CKDMetadataCache sharedCache] + 46

      14  cloudd                              0x000000010cfa48d7 cloudd + 10455

      15  CloudKitDaemon                      0x000000010d75274d __52-[CKDSystemAvailabilityMonitor _systemMayNowBeReady]_block_invoke + 203

      16  libdispatch.dylib                   0x000000010eeaac13 _dispatch_client_callout + 8

      17  libdispatch.dylib                   0x000000010eeabe5e _dispatch_barrier_sync_f_invoke + 57

      18  CloudKitDaemon                      0x000000010d7525f2 -[CKDSystemAvailabilityMonitor _systemMayNowBeReady] + 211

      19  CloudKitDaemon                      0x000000010d752147 -[CKDSystemAvailabilityMonitor _init] + 157

      20  CloudKitDaemon                      0x000000010d752049 __45+[CKDSystemAvailabilityMonitor sharedMonitor]_block_invoke + 41

      21  libdispatch.dylib                   0x000000010eeaac13 _dispatch_client_callout + 8

      22  libdispatch.dylib                   0x000000010eeaab26 dispatch_once_f + 117

      23  CloudKitDaemon                      0x000000010d75201e +[CKDSystemAvailabilityMonitor sharedMonitor] + 46

      24  cloudd                              0x000000010cfa3cb2 cloudd + 7346

      25  cloudd                              0x000000010cfa46f8 cloudd + 9976

      26  libdyld.dylib                       0x000000010ef015c9 start + 1

      27  ???                                 0x0000000000000001 0x0 + 1

    )

    24.04.15 21.31.35,389 com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[1035]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

    24.04.15 21.31.35,399 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1036]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 25, 2015 12:46 AM in response to jan-hk
    Level 10 (208,037 points)
    Applications
    Apr 25, 2015 12:46 AM in response to jan-hk

    A

     

    Remove "VoddlerNet."

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

    B

    Uncheck all the boxes in the iCloud preference pane and test. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

    If you use iCloud Keychain, then when you re-enable it, follow one of the procedures described in this support article to set it up on an additional device.

    After testing, re-check the boxes.