error 21 while restoring iphone 5
i am trying to restore my i phone 5 on i tunes keep getting error 21
iPhone 5, iOS 8.2
User profile for user:
mario49
User level:
Community Specialist
Hello maca00000,
After reviewing your post, it sounds like you are not able to restore the iPhone because of an error 21. I would recommend that you read this article, it may be able to help the issue.
Get help with iOS update and restore errors - Apple Support
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
Thanks for using Apple Support Communities.
Have a nice day,
Mario