Q: There are these static boxes on my iPod and don't want to come off.
Can someone please help me? There are these static boxes on the top part of my screen that don't want to come off, and i don't know what to do.
iPod touch, iOS 8.3
Posted on Apr 23, 2015 2:27 PM
I suspect a hardware problem but try the following to rule out a software problem
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings if you can
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Posted on Apr 28, 2015 1:36 AM