Hi there
My partner and I both have our new Apple Watches today. I can easily send Digital Touch messages to her, she always gets them. When she sends to me though, I never get them. I do get messages and so on, but never Digital Touch.
Any ideas?
Thanks!
Make sure she's listed in your Contacts.
Hi Carolyn,
Yes she's listed in my contacts and friends. I can send to her easily, but when she sends any type of digital touch to me, I don't get it. I've looked everywhere and can't figure it out. Seems so odd as she can send me messages and icons and everything else, but just no Digital Touch.
😟
Is she sending it thru the Friends screen and not the Messages app? To access the Friends screen, press the Side Button.
You can only do Digital Touch through the Friends screen by pressing the button on the side. So yeah, we've tried that. It's working fine from me to her, but not from her to me. I just get nothing at all. I've looked in all the settings and there's nothing that's different so not sure why it's not working. I don't know anyone else with an Apple Watch who can try sending me a Digital Touch to see if it's me or her.
Hmm...try restart or reset if you haven't done it - https://support.apple.com/en-us/HT204510 . It would be better also if you can test your Apple Watch with another Apple Watch user as you said.
Got someone else to test with and worked perfectly. Seems to be my partners that isn't sending them. Have restarted and reset to see if that helps.
My partner and I are in exactly the same position where she can send me digital touch and I can receive it. But she can't get any of mine. I can also send mine to my friends and they get it. Though some friends cannot send digital touch because the curser just keeps loading. Cannot figure it out. Wondering if my partner having less than 20% battery power on her iPhone has anything to do with it? We can call each other watch to watch just fine. And send and receive messages fine.
Wife and I having same issue. I can touch message her and she is receiving them. I can't get anything back?
I have an issue with DT too. Maybe a little different. My wife also has an WATCH, but I don't have that middle icon to even send her a DT message. I'm gonna reboot and see if that does anything.
My fiancée and I were having the same issue. I could send her messages but I never received the ones she sent even though I could receive sketches from a friend. We managed to resolve it by changing the email address new iMessage conversations are started from on her phone in the phone settings app. She changed it to the one that matched her Apple ID login rather than her @icloud.com address.
Hope this fixes it for other people too!
Sorry. I don't have anyone to try that out on. :-( OH well, someone I know will eventually have one and I'll try it out on them later. haha
I Have the same problem as you, I tried resetting but it didn't work, I still don't have the middle icon. Did you manage to solve your problem and if so, how did you do it?
Hi everyone,
we did figure it out eventually. It was related to the messaging situation that ejbowes also mentioned. We changed our iMessage settings to ensure new conversations were started from our phone number and then (and this is the important part), we deleted all old messages from iPhone and started a new conversation. This fixed it for us. Good luck!
Same problem here, me and a friend are trying to send each other digital touch messages, I can receive his DT messages but he doesn't receive mine...
We're having the same problem, the digital touch icon is missing, any ideas?
I can send Digital Touch, but can't receive. Any ideas?
