Mase Lucas

Q: I can send Digital Touch, but can't receive. Any ideas?

Hi there

 

My partner and I both have our new Apple Watches today. I can easily send Digital Touch messages to her, she always gets them. When she sends to me though, I never get them. I do get messages and so on, but never Digital Touch.

 

Any ideas?

 

Thanks!

Posted on Apr 23, 2015 9:56 PM

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Q: I can send Digital Touch, but can't receive. Any ideas?

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  • by Dean O'Keeffe,

    Dean O'Keeffe Dean O'Keeffe Apr 24, 2015 4:09 PM in response to Jonathan Aley
    Level 1 (0 points)
    Apr 24, 2015 4:09 PM in response to Jonathan Aley

    We're having the same problem, the digital touch icon is missing, any ideas?

  • by TheAmazingLoaf,

    TheAmazingLoaf TheAmazingLoaf Apr 24, 2015 4:20 PM in response to Dean O'Keeffe
    Level 1 (0 points)
    Apr 24, 2015 4:20 PM in response to Dean O'Keeffe

    The other suggestion worked. Change your settings in Messages> send & receive > start new conversations from... To be your phone number, then delete all conversations between the two of you on your phones and watches, then send a message from one to the other and then when you go back into friends on your watch the icon should be there

  • by john.l.roberts,

    john.l.roberts john.l.roberts Apr 24, 2015 5:53 PM in response to Mase Lucas
    Level 1 (5 points)
    Apr 24, 2015 5:53 PM in response to Mase Lucas

    We have resolved the issue by signing out of iMessage on the iPhone and signing in with the Apple ID that is using iCloud, if it differs from your itunes and App Store apple ID. We're pretty sure the discrepancy is with iMessage accounts. Hope this helps!

  • by Maxtoid,

    Maxtoid Maxtoid Apr 25, 2015 1:16 AM in response to Mase Lucas
    Level 1 (10 points)
    Apr 25, 2015 1:16 AM in response to Mase Lucas

    Just wanted to add this for anyone that it might help: My friend and I worked on this literally all day. We tried everything mentioned in all forms (clearing message history on phones and watches, turning iMessage off and on for both phones, changing emails and numbers, etc). Nothing worked.


    Finally, in desperation, I went into my watch (the watch that couldn't initiate messages to the other one, because it didn't appear that they had an apple watch) and I removed that contact from favorites on the apple watch app on my iPhone, then re-added them to favorites. Not only did it sync their picture this time (no friends have pictures on my watch from initial sync... Hmm...), but now digital touch works!

  • by Dean O'Keeffe,

    Dean O'Keeffe Dean O'Keeffe Apr 25, 2015 2:57 AM in response to Maxtoid
    Level 1 (0 points)
    Apr 25, 2015 2:57 AM in response to Maxtoid

    I've now tried all of the suggestions and none seem to work! I've reset the watch, un-paired the phone and watch and re-paired it, i've changed the iMessage settings to send from the phone number. The iTunes, iCloud names all match, are there any other suggestions? I'm just not getting the DT option displaying at all, I feel a trip to Apple coming on!

  • by Asava,

    Asava Asava Apr 25, 2015 4:25 AM in response to Mase Lucas
    Level 1 (0 points)
    Apr 25, 2015 4:25 AM in response to Mase Lucas

    We had exactly the same problem. Here is what solved it for us:

     

    Disabled iMessage on the iphone

    Enabled iMessage on the iphone again

    Then you should receive a message informing you that both a new iphone and a new apple watch have been signed up for iMessage

     

    We then restarted the devices (don't know if this was a necessary step,  but we did it anyway) and then it worked.

  • by Dean O'Keeffe,

    Dean O'Keeffe Dean O'Keeffe Apr 25, 2015 6:07 AM in response to Asava
    Level 1 (0 points)
    Apr 25, 2015 6:07 AM in response to Asava

    Finally resolved, it seemed once the other party who I was trying to send a DT message to changed their iMessage settings and sent me a message, my watched asked me if I wanted to add them to "friends" it all worked. As far as my watch was concerned nobody had an apple watch!

     

    I think Apple should change their tag line from "it just works" to "it just works once you've spent hours trying to fix it!!"

  • by smcarl,

    smcarl smcarl Apr 25, 2015 6:27 AM in response to Dean O'Keeffe
    Level 1 (0 points)
    Apr 25, 2015 6:27 AM in response to Dean O'Keeffe

    My husband and I had the same problem.  We finally fixed it by deleting each other's text message history, making sure our contact information matched and that our messages came from our phone numbers, and deleting/re-adding each other to our friends in the actual Watch app.  I'm not sure which of these actually did it, since we were in a frenzy of "let's try everything," but those steps finally got us to making DT work.

  • by DarKOrange,

    DarKOrange DarKOrange Apr 26, 2015 12:38 PM in response to Mase Lucas
    Level 1 (10 points)
    Apr 26, 2015 12:38 PM in response to Mase Lucas

    Finally after 2 days of research here is what solved our problem (my friend not receiving my DT, me receiving his).

     

    I Added his main Apple ID to his contact file on my iPhone (Which is a @mac.com address) and he configured iMessage to use this address instead of one of the aliases in @me.com

     

    Now it is working both ways.

  • by newton-to-iPad,

    newton-to-iPad newton-to-iPad Apr 26, 2015 7:55 PM in response to Jonathan Aley
    Level 1 (0 points)
    Apr 26, 2015 7:55 PM in response to Jonathan Aley

    I have the same problem.

  • by Slyray,

    Slyray Slyray Apr 26, 2015 9:05 PM in response to DarKOrange
    Level 1 (0 points)
    Apr 26, 2015 9:05 PM in response to DarKOrange

    PPls see my post from yesterday

  • by Slyray,

    Slyray Slyray Apr 26, 2015 11:17 PM in response to Dean O'Keeffe
    Level 1 (0 points)
    Apr 26, 2015 11:17 PM in response to Dean O'Keeffe

    See my post ... for full step by step I had a similar prob but it's resolved

  • by Slyray,

    Slyray Slyray Apr 26, 2015 11:20 PM in response to Mase Lucas
    Level 1 (0 points)
    Apr 26, 2015 11:20 PM in response to Mase Lucas

    mase check my post

  • by EpicMouse,

    EpicMouse EpicMouse Apr 28, 2015 4:51 PM in response to ejbowes
    Level 1 (0 points)
    Apr 28, 2015 4:51 PM in response to ejbowes

    my boyfriend and I were having the same issue where I could send to him but he couldn't send to my watch. Turned out some how his iMessage on his iPhone was turned off. We deactivated iMessage and digital touches now send from his phone!   thanks for the iMessage clue!

  • by anupfromcary,

    anupfromcary anupfromcary Apr 28, 2015 6:37 PM in response to Mase Lucas
    Level 1 (15 points)
    Apr 28, 2015 6:37 PM in response to Mase Lucas

    I am having a similar issue due to sharing of iCloud account. I have left a feedback to apple. If both you and your partners have different iCloud accounts and both the watches are paired with the two accounts then there are no issues. Its a software design flaw according to me. watch should use iCloud account used for iMessage or FaceTime instead of the main iCloud account

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