Mase Lucas

Q: I can send Digital Touch, but can't receive. Any ideas?

Hi there

 

My partner and I both have our new Apple Watches today. I can easily send Digital Touch messages to her, she always gets them. When she sends to me though, I never get them. I do get messages and so on, but never Digital Touch.

 

Any ideas?

 

Thanks!

Posted on Apr 23, 2015 9:56 PM

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Q: I can send Digital Touch, but can't receive. Any ideas?

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  • by DarKOrange,

    DarKOrange DarKOrange May 22, 2015 12:44 PM in response to richardj311
    Level 1 (10 points)
    May 22, 2015 12:44 PM in response to richardj311

    Sorry if my answer appeared nasty, that was not my intentio, English is not my mother language and I'm just trying to help here.

  • by anupfromcary,

    anupfromcary anupfromcary May 22, 2015 1:09 PM in response to DarKOrange
    Level 1 (15 points)
    May 22, 2015 1:09 PM in response to DarKOrange

    NO.. We got you. But what we are saying is that should work once apple uses FT or iMessage id instead of iCloud ID for digital touch. Watch OS is yet to mature. They just broke heart monitor with latest update

  • by nik2k,

    nik2k nik2k May 22, 2015 1:15 PM in response to DarKOrange
    Level 1 (0 points)
    May 22, 2015 1:15 PM in response to DarKOrange

    @DarKOrange: You said something like "Obviously it is not going to work", without really understanding the problem, which is -- almost everything else does work, so why the exception for Digital Touch?  Hence people are taking the offense here -- it is not obvious at all and you came off like you're trying to lecture us. And how is your response going to help?  The whole thread is discussing the fact that Apple ID was perfectly sharable for almost everything else and is not for this feature. Your response is just as good as -- hey just switch to Android -- not helpful at all.

  • by billymay1106,

    billymay1106 billymay1106 May 29, 2015 11:43 PM in response to Mase Lucas
    Level 1 (0 points)
    May 29, 2015 11:43 PM in response to Mase Lucas

    Mine is setting up @icloud.com to receive my wife's DT~~~ Thanks everyone and we finally can DT each other... haha

  • by ryanladd,

    ryanladd ryanladd Jun 3, 2015 8:40 AM in response to nik2k
    Level 1 (1 points)
    Jun 3, 2015 8:40 AM in response to nik2k

    The problem with having multiple devices ring when you get a phone call is an easy fix and not related to digital touch.

     

    Try this: Settings > Face Time > iPhone Cellular calls to Off on their phones.

     

    Now, my wife and I have shared an AppleID forever and we both now have apple watches. And, yes, the DT does the same thing for us, whereas we can iMessage each other just fine without issue. DT needs to be tied to the same email we are using with iMessage and this won't be a problem. Until that happens, we just have to get used to the fact that DT will send to both the sender and the receiver if they are sharing the same AppleID.

  • by john242,

    john242 john242 Jun 3, 2015 9:55 AM in response to Mase Lucas
    Level 1 (10 points)
    Jun 3, 2015 9:55 AM in response to Mase Lucas

    Brill had the same problem tried everything been on to apple support got an appointment at store this friday followed your advise on deleting old messages and reset iMessage and bingo it works , Cheers

  • by Soenwei,

    Soenwei Soenwei Jul 2, 2015 9:36 PM in response to john242
    Level 1 (0 points)
    Jul 2, 2015 9:36 PM in response to john242

    The Solutions :

    1.  Must use 2 different appleid, contact card must include icloud registered email.

     

    2.  set the imessage setting to enable the email address used for your icloud

     

    3. After finished, Reset the network setting in your iphone

     

    that solution work for me

    regards,

    DAvid

  • by RickL999,

    RickL999 RickL999 Jul 12, 2015 3:15 AM in response to Maxtoid
    Level 1 (0 points)
    Jul 12, 2015 3:15 AM in response to Maxtoid

    This works. Try it. Thanks Maxtoid!

  • by SwealM,

    SwealM SwealM Jul 14, 2015 7:11 AM in response to Mase Lucas
    Level 1 (0 points)
    Jul 14, 2015 7:11 AM in response to Mase Lucas

    Hi

     

    me and my friend are having our apple watch but the problem is I can't enter the digital touch or massaging him bit he can't receive any thing like drawing or

    taps or even hart beats and he can't send me those and the icon for digital touch it's not there .

     

     

    Thanx

  • by ErickMS,

    ErickMS ErickMS Jul 22, 2015 7:42 PM in response to ejbowes
    Level 1 (0 points)
    Jul 22, 2015 7:42 PM in response to ejbowes

    It works!!

    thanks!!

  • by Kgrear,

    Kgrear Kgrear Jul 31, 2015 4:05 PM in response to anupfromcary
    Level 1 (0 points)
    Jul 31, 2015 4:05 PM in response to anupfromcary

    Had the exact same issue. My wife and I both use the same iTunes account. She could send to me, but not me to her. Kept getting failed to send. What finally worked for us was to add our AppleID email address to her contact record. Since we use the same email for our AppleIDs, iMessage, FaceTime and iCloud I was able to make the update to her contact record on my phone, and it sync' to her. Once she got the update to her contact record, she started receiving my Touch messages. One oddity however is that we both receive each message each of us sends. Hope this helps!

  • by JorgeSpain70,

    JorgeSpain70 JorgeSpain70 Sep 17, 2015 11:09 AM in response to Mase Lucas
    Level 1 (0 points)
    Sep 17, 2015 11:09 AM in response to Mase Lucas

    i had the same problem and after trying everything in this forum, finally i found the solution. What i did was exactly the opposite to the indications in one of the first responses.

     

    in order to work, i had added an additional email address to my imessage account (just had one that was the same as my  id) and selected this new one as the default for send and receive. Then did the same in my wife's watch and now it works great  

     

    hope this helps, it seems there are too many different scenarios

  • by antonybugaga,

    antonybugaga antonybugaga Sep 19, 2015 2:41 AM in response to Mase Lucas
    Level 1 (0 points)
    Sep 19, 2015 2:41 AM in response to Mase Lucas

    Hi people, I have been having this problem for two weeks , the way I solved it- just turned on iMessage on device, from which I can't receive , using phone number, not mail account

  • by Samdach_Odee,

    Samdach_Odee Samdach_Odee Sep 24, 2015 10:24 AM in response to dabido
    Level 1 (4 points)
    Wireless
    Sep 24, 2015 10:24 AM in response to dabido

    Thank for you comment. Finally, I can solved my problem. Much thank.

  • by melissafromnorth yorkshire,

    melissafromnorth yorkshire melissafromnorth yorkshire Mar 16, 2016 2:56 PM in response to Mase Lucas
    Level 1 (0 points)
    Mar 16, 2016 2:56 PM in response to Mase Lucas

    my husband and i have just bought them and has exactly  the same problem.. I have spent EVERY morning and night on the phone to apple for 4 days, save yourself stress and wasted time and read EJBOWES response... after a very frustrating 4 days, 5 mins after reading this and resetting the i cloud messaging, we were sending drawing/dig touch immediately.. Thank goodness i didn't make the long journey to the apple store and  a day off work for a 5 min job- THANK YOU EJBOWES XX

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