Final Cut Pro Quit Unexpextedly

Question

I was using the Final Cut Pro trial. It ended today so I bought the full version.After installing the full version the program crashes every time I open it. Final Cut Pro will open, I can enter into a project and then it crashes and I get the below message (this is just the first part of it).This is very frustrating as I have just spent £290 on this!!! Any help greatly appreciated!!!Process:               Final Cut Pro [491]Path:                  /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut ProIdentifier:            com.apple.FinalCutVersion:               10.2 (262455)Build Info:            ProEditor-26245005045000000~1App Item ID:           424389933App External ID:       811968672Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           Final Cut Pro [491]User ID:               294374983Date/Time:             2015-04-24 11:56:57.806 +0100OS Version:            Mac OS X 10.10.3 (14D136)Report Version:        11Anonymous UUID:        64AB55AD-F7D1-304D-A359-710E382B9BCBTime Awake Since Boot: 170 secondsCrashed Thread:        4  Dispatch queue: NSOperationQueue 0x61800002de20 :: NSOperation 0x61800025dfd0 (QOS: USER_INITIATED)Exception Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000151053003VM Regions Near 0x151053003:    Image IO               0000000151051000-0000000151053000 [    8K] rw-/rwx SM&#x3D;PRV  --&gt; VM_ALLOCATE            0000000151053000-0000000151054000 [    4K] rw-/rwx SM&#x3D;ALI      STACK GUARD            0000000151077000-0000000151078000 [    4K] ---/rwx SM&#x3D;NUL  stack guard for thread 41

innocentius · Answer

Did you delete the Trial completely before installing ? If not Download FCS Remover from Digital rebellion. Restart the computer after empty the trash. Delete preferences with Preference Manager from the same company, and reinstall FCPX 10.2 if the current copy does not work.

HanRose · Answer

Thanks so much for your reply!I actually hadn&#x27;t deleted the trial... Doh! This might be a stupid question but if I delete the trial will it delete my projects that are saved inside the trial version? Or does it keep them on the computer?Thanks!

innocentius · Answer

No nothing will be lost the uninstaller will not touch your media and libraries. Nothing is in FCPX application all media is outside on your disk, probably in your Movie folder

HanRose · Answer

Hi there I did what you suggested - removed the trial and the full version, re-installed the full version and am still getting crashes! 😟 Any other ideas?Process:               Final Cut Pro [598]Path:                  /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut ProIdentifier:            com.apple.FinalCutVersion:               10.2 (262455)Build Info:            ProEditor-26245005045000000~1App Item ID:           424389933App External ID:       811968672Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           Final Cut Pro [598]User ID:               294374983Date/Time:             2015-04-24 14:27:45.943 +0100OS Version:            Mac OS X 10.10.3 (14D136)Report Version:        11Anonymous UUID:        64AB55AD-F7D1-304D-A359-710E382B9BCBTime Awake Since Boot: 1500 secondsCrashed Thread:        5  Dispatch queue: NSOperationQueue 0x618000835d40 :: NSOperation 0x618000653470 (QOS: USER_INITIATED)Exception Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000160e78003VM Regions Near 0x160e78003:    Image IO               0000000160e76000-0000000160e78000 [    8K] rw-/rwx SM&#x3D;PRV  --&gt;     CG image               0000000160e79000-0000000160e81000 [   32K] rw-/rwx SM&#x3D;PRV  Thread 0:: Dispatch queue: com.apple.main-thread0   libsystem_kernel.dylib         0x000000010dd804de mach_msg_trap + 101   libsystem_kernel.dylib         0x000000010dd7f64f mach_msg + 552   com.apple.CoreFoundation       0x000000010a508eb4 __CFRunLoopServiceMachPort + 2123   com.apple.CoreFoundation       0x000000010a50837b __CFRunLoopRun + 13714   com.apple.CoreFoundation       0x000000010a507bd8 CFRunLoopRunSpecific + 2965   com.apple.HIToolbox           0x000000010c01f56f RunCurrentEventLoopInMode + 2356   com.apple.HIToolbox           0x000000010c01f2ea ReceiveNextEventCommon + 4317   com.apple.HIToolbox           0x000000010c01f12b _BlockUntilNextEventMatchingListInModeWithFilter + 718   com.apple.AppKit               0x00000001091929bb _DPSNextEvent + 9789   com.apple.AppKit               0x0000000109191f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 34610  com.apple.AppKit               0x0000000109187bf3 -[NSApplication run] + 59411  com.apple.prokit               0x0000000105ad642f NSProApplicationMain + 32912  com.apple.FinalCut             0x000000010567ae50 main + 134413  libdyld.dylib                 0x000000010dbc65c9 start + 1Thread 1:: Dispatch queue: com.apple.libdispatch-manager0   libsystem_kernel.dylib         0x000000010dd86232 kevent64 + 101   libdispatch.dylib             0x000000010db76a6a _dispatch_mgr_thread + 52Thread 2:0   libsystem_kernel.dylib         0x000000010dd8594a __workq_kernreturn + 101   libsystem_pthread.dylib       0x000000010deb040d start_wqthread + 13Thread 3:0   libsystem_kernel.dylib         0x000000010dd8594a __workq_kernreturn + 101   libsystem_pthread.dylib       0x000000010deb040d start_wqthread + 13Thread 4:0   libsystem_kernel.dylib         0x000000010dd8594a __workq_kernreturn + 101   libsystem_pthread.dylib       0x000000010deb040d start_wqthread + 13Thread 5 Crashed:: Dispatch queue: NSOperationQueue 0x618000835d40 :: NSOperation 0x618000653470 (QOS: USER_INITIATED)0   com.apple.motion.TextFramework 0x0000000121d7db10 -[TXFontMenuImageCacheBuilder createImageForFontMenuItem:size:backingScaleFactor:] + 3681   com.apple.motion.TextFramework 0x0000000121d7e174 -[TXFontMenuImageCacheBuilder rebuildImageCache:] + 12842   com.apple.Motion.effect       0x0000000120661304 +[FFMotionEffect initializeMotionFramework] + 2253   com.apple.Motion.effect       0x00000001206610cc __48+[FFMotionEffect initializeMotionAsynchronously]_block_invoke + 264   com.apple.Foundation           0x00000001088ed7e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 75   com.apple.Foundation           0x00000001088ed5b5 -[NSBlockOperation main] + 976   com.apple.Foundation           0x00000001088eca6c -[__NSOperationInternal _start:] + 6537   com.apple.Foundation           0x00000001088ec543 __NSOQSchedule_f + 1848   libdispatch.dylib             0x000000010db73c13 _dispatch_client_callout + 89   libdispatch.dylib             0x000000010db77365 _dispatch_queue_drain + 110010  libdispatch.dylib             0x000000010db78ecc _dispatch_queue_invoke + 20211  libdispatch.dylib             0x000000010db766b7 _dispatch_root_queue_drain + 46312  libdispatch.dylib             0x000000010db84fe4 _dispatch_worker_thread3 + 9113  libsystem_pthread.dylib       0x000000010deb2637 _pthread_wqthread + 72914  libsystem_pthread.dylib       0x000000010deb040d start_wqthread + 13

innocentius · Answer

if you manga to open it try to download additional contens from FCPX drop down. If not possible make new user with admin privileges, log in to him and launch FCPX

Luis Sequeira1 · Answer

All those crashes are likely to have left the preferences files for FCP X in an unknown state - which, in turn, can lead to more crashes.So, before or in addition to innocentius suggestion, you should delete the preferences. This is very easy to do and an important troubleshooting technique that all of us need to use at some point: hold down command and option keys while starting the application, a dialog comes up, confirm.

Moped Will · Answer

The exact same issue is happening to me. This is a fresh install of FCPX 10.2 - this computer has never had any other version or trial of FCPX on it before.

HanRose · Answer

Thanks for your replies! I have tried everything now and feeling desperate! I have made a new user as admin and can open Final Cut on there just fine - no crashes. However none of my library or files are in this new user. I also have many things/ preferences set up in lots of other programs etc on my current user so I really want to be able to use FCPX on it.Is there anything else I can try?I have called Apple but they have told me it&#x27;s an issue with my user and they can&#x27;t help me. ARGH!

Luis Sequeira1 · Answer

It is very hard to know what is causing the conflict. Every mac is different from every other as people install their different software programs, helpers, plugins. etc. I&#x27;d start by running OnyX to clear the caches in the hopes that a corrupt cache may be involved, but it may be some plugin, login item, etc.As we go about it, it is always recommended to use an external drive for your content - and in this case, there would not be any problem in accessing the content from a different account.

Russ H · Answer

You can get access to your libraries by either moving them to a  new location or going into File Sharing in System Preferences and adding to the Shared Folders list and changing permissions for users. It&#x27;s a little inconvenient but with Fast User Switching enabled it&#x27;s not too bad One other thing you might try is starting up in Safe Mode (hold down the Shift key when you start up). After you get to your user environment, restart the computer.   Then (once again) delete [references as you launch FCP X. Post back to let us know.Russ