Q: 3014 error

Hi zibasafa,

Thanks for using Apple Support Communities. Based on what you stated, it sounds like you have a error 3014 in iTunes. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

Get help with iOS update and restore errors - Apple Support

Solve network errors

Related errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or "The device isn't eligible for the requested build." These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device. 

 

Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

Cheers,

Mario