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User profile for user: immigranta
immigranta Author
User level: Level 1
0 points

MacBook Pro crashing when PowerPoint is opened

Hi,


I have Macbook Pro that run Mavericks when I open PowerPoint Presentation. Here is the crashed report. Any idea how to read this:


Wed Apr 22 16:21:44 2015

panic(cpu 3 caller 0xffffff7f959ebf7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff812f63d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff811d752ea0 : 0xffffff8013623139

0xffffff811d752f20 : 0xffffff7f959ebf7c

0xffffff811d752ff0 : 0xffffff7f940c6f1b

0xffffff811d7530b0 : 0xffffff7f9419050a

0xffffff811d7530f0 : 0xffffff7f9419057a

0xffffff811d753160 : 0xffffff7f9440f056

0xffffff811d753290 : 0xffffff7f941b3ba9

0xffffff811d7532b0 : 0xffffff7f940cd96d

0xffffff811d753360 : 0xffffff7f940cb478

0xffffff811d753560 : 0xffffff7f940ccdc7

0xffffff811d753630 : 0xffffff7f9500f3df

0xffffff811d753700 : 0xffffff7f950397b3

0xffffff811d753780 : 0xffffff7f95021ae0

0xffffff811d7537e0 : 0xffffff7f950223da

0xffffff811d753830 : 0xffffff7f95022754

0xffffff811d7538a0 : 0xffffff7f95022fc8

0xffffff811d7538e0 : 0xffffff7f94feffea

0xffffff811d753a60 : 0xffffff7f9501f940

0xffffff811d753b20 : 0xffffff7f94feead9

0xffffff811d753b70 : 0xffffff8013ad0826

0xffffff811d753b90 : 0xffffff8013ad1e21

0xffffff811d753bf0 : 0xffffff8013acf88f

0xffffff811d753d40 : 0xffffff80136b6e18

0xffffff811d753e50 : 0xffffff8013626d81

0xffffff811d753e80 : 0xffffff8013613af5

0xffffff811d753ef0 : 0xffffff801361e1d3

0xffffff811d753f70 : 0xffffff80136ca13d

0xffffff811d753fb0 : 0xffffff80136f4ca6

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7f959dd000->0xffffff7f959f0fff

dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f959d5000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f93f2e000

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f93cc1000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f94024000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[80899285-3952-30DA-A0F9-357C51E104 CF]@0xffffff7f959d8000

com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f94077000->0xffffff7f942dffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f93cc1000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f94067000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f94024000

com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f942ea000->0xffffff7f94593fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f94077000

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f93cc1000

com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f9 4fdd000->0xffffff7f950a7fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f93cc1000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f94067000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f94024000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f94077000


BSD process name corresponding to current thread: WindowServer


Mac OS version:

13F1077


Kernel version:

Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64

Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA

Kernel slide: 0x0000000013400000

Kernel text base: 0xffffff8013600000

System model name: MacBookPro6,2 (Mac-F22586C8)


System uptime in nanoseconds: 158601846052609

last loaded kext at 108309061759608: com.apple.driver.AppleUSBCDC4.2.1b5 (addr 0xffffff7f95c04000, size 20480)

last unloaded kext at 108370261940465: com.apple.driver.AppleUSBCDC4.2.1b5 (addr 0xffffff7f95c04000, size 16384)

loaded kexts:

com.apple.filesystems.afpfs11.1

com.apple.nke.asp-tcp8.0.1

com.apple.nke.l2tp1.9

com.apple.driver.AppleBluetoothMultitouch80.14

com.apple.filesystems.smbfs2.0.3

com.apple.driver.AudioAUUC1.60

com.apple.driver.AppleHWSensor1.9.5d0

com.apple.driver.AGPM100.14.34

com.apple.filesystems.autofs3.0

com.apple.iokit.IOBluetoothSerialManager4.2.7f4

com.apple.driver.AppleMikeyHIDDriver124

com.apple.driver.AppleMikeyDriver2.6.3f4

com.apple.driver.AppleHDA2.6.3f4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.2.7f4

com.apple.driver.AppleSMCPDRC1.0.0

com.apple.GeForceTesla8.2.4

com.apple.driver.AppleSMCLMU2.0.4d1

com.apple.iokit.IOUserEthernet1.0.0d1

com.apple.Dont_Steal_Mac_OS_X7.0.0

com.apple.driver.AppleHWAccess1

com.apple.driver.AppleLPC1.7.0

com.apple.driver.ACPI_SMC_PlatformPlugin1.0.0

com.apple.driver.AppleUpstreamUserClient3.5.13

com.apple.driver.SMCMotionSensor3.0.4d1

com.apple.driver.AppleIntelHDGraphics8.2.4

com.apple.driver.AppleIntelHDGraphicsFB8.2.4

com.apple.driver.AppleMuxControl3.6.22

com.apple.driver.AppleMCCSControl1.2.5

com.apple.driver.AppleUSBTCButtons240.2

com.apple.driver.AppleIRController325.7

com.apple.driver.AppleUSBCardReader3.4.1

com.apple.driver.AppleUSBTCKeyboard240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1

com.apple.BootCache35

com.apple.iokit.SCSITaskUserClient3.6.7

com.apple.driver.XsanFilter404

com.apple.iokit.IOAHCIBlockStorage2.6.0

com.apple.driver.AppleUSBHub683.4.0

com.apple.driver.AirPort.Brcm4331700.20.22

com.apple.iokit.AppleBCM5701Ethernet3.8.1b2

com.apple.driver.AppleAHCIPort3.0.5

com.apple.driver.AppleFWOHCI5.0.2

com.apple.driver.AppleUSBEHCI660.4.0

com.apple.driver.AppleSmartBatteryManager161.0.0

com.apple.driver.AppleACPIButtons2.0

com.apple.driver.AppleRTC2.0

com.apple.driver.AppleHPET1.8

com.apple.driver.AppleSMBIOS2.1

com.apple.driver.AppleACPIEC2.0

com.apple.driver.AppleAPIC1.7

com.apple.driver.AppleIntelCPUPowerManagementClient217.92.1

com.apple.nke.applicationfirewall153

com.apple.security.quarantine3

com.apple.driver.AppleIntelCPUPowerManagement217.92.1

com.apple.security.SecureRemotePassword1.0

com.apple.nke.ppp1.9

com.apple.driver.AppleMultitouchDriver245.13.1

com.apple.driver.AppleBluetoothHIDKeyboard170.15

com.apple.driver.IOBluetoothHIDDriver4.2.7f4

com.apple.driver.AppleHIDKeyboard170.15

com.apple.AppleGraphicsDeviceControl3.6.22

com.apple.kext.triggers1.0

com.apple.iokit.IOSerialFamily10.0.7

com.apple.driver.DspFuncLib2.6.3f4

com.apple.vecLib.kext1.0.0

com.apple.iokit.IOAudioFamily1.9.7fc2

com.apple.kext.OSvKernDSPLib1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport4.2.7f4

com.apple.nvidia.classic.NVDANV50HalTesla8.2.4

com.apple.iokit.IOFireWireIP2.2.6

com.apple.driver.AppleHDAController2.6.3f4

com.apple.iokit.IOHDAFamily2.6.3f4

com.apple.driver.AppleSMBusPCI1.0.12d1

com.apple.iokit.IOSurface91.2

com.apple.iokit.IOBluetoothFamily4.2.7f4

com.apple.driver.IOPlatformPluginLegacy1.0.0

com.apple.driver.IOPlatformPluginFamily5.7.1d6

com.apple.nvidia.classic.NVDAResmanTesla8.2.4

com.apple.driver.AppleSMC3.1.8

com.apple.driver.AppleGraphicsControl3.6.22

com.apple.driver.AppleBacklightExpert1.0.4

com.apple.iokit.IONDRVSupport2.4.1

com.apple.driver.AppleSMBusController1.0.12d1

com.apple.iokit.IOGraphicsFamily2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice3.6.7

com.apple.iokit.IOUSBMassStorageClass3.6.0

com.apple.driver.AppleUSBMultitouch240.10

com.apple.iokit.IOUSBHIDDriver660.4.0

com.apple.driver.AppleUSBMergeNub650.4.0

com.apple.driver.AppleUSBComposite656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice3.6.7

com.apple.iokit.IOBDStorageFamily1.7

com.apple.iokit.IODVDStorageFamily1.7.1

com.apple.iokit.IOCDStorageFamily1.7.1

com.apple.iokit.IOAHCISerialATAPI2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily3.6.7

com.apple.iokit.IO80211Family640.36

com.apple.iokit.IOUSBUserClient660.4.2

com.apple.iokit.IOEthernetAVBController1.0.3b4

com.apple.driver.mDNSOffloadUserClient1.0.1b5

com.apple.iokit.IONetworkingFamily3.2

com.apple.iokit.IOAHCIFamily2.6.5

com.apple.iokit.IOFireWireFamily4.5.5

com.apple.iokit.IOUSBFamily686.4.1

com.apple.driver.AppleEFINVRAM2.0

com.apple.driver.AppleEFIRuntime2.0

com.apple.iokit.IOHIDFamily2.0.0

com.apple.iokit.IOSMBusFamily1.1

com.apple.security.sandbox278.11.2

com.apple.kext.AppleMatch1.0.0d1

com.apple.security.TMSafetyNet7

com.apple.driver.AppleKeyStore2

com.apple.driver.DiskImages371.1

com.apple.iokit.IOStorageFamily1.9

com.apple.iokit.IOReportFamily23

com.apple.driver.AppleFDEKeyStore28.30

com.apple.driver.AppleACPIPlatform2.0

com.apple.iokit.IOPCIFamily2.9

com.apple.iokit.IOACPIFamily1.4

com.apple.kec.pthread1

com.apple.kec.corecrypto1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus:



Thanks

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Apr 24, 2015 2:28 PM

Reply
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on Apr 24, 2015 7:51 PM

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

View in context
2 replies
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 24, 2015 7:51 PM in response to immigranta

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

Reply

MacBook Pro crashing when PowerPoint is opened

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