Emails marked as read on iphone when outlook is opened?

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Emails marked as read on iphone when outlook is opened?

Hello,

I have had a recurring problem which has resulted in a number of important emails being missed - I've researched as much as I can but have been unable to rectify it!

I use a 123reg email address on both my iPhone (5S, iOS8) and on Outlook for Mac (2011) on a MacBook Air OSX 10.8.5

Whenever Outlook connects to a wifi connection and fetches my emails, all of these emails become marked as 'read' on my iphone - really frustrating as sometimes I'll leave those I wish to action later marked as unread.

Currently, outlook has my email account marked as a POP account.

My account is also set up on my iPhone as a POP account.

Please help me as I'm reaching my wits end!

MacBook Pro, Mac OS X (10.6.6)

Posted on Apr 24, 2015 3:40 PM

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Answer 1

Csound1

Level 9

59,973 points

Apr 24, 2015 3:43 PM in response to thedreaming

That sounds like the behaviour of an IMAP account.

Ask Microsoft, Apple has nothing to do with your mail client, or your mail provider,

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Answer 2

thedreaming Author

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Apr 24, 2015 3:54 PM in response to Csound1

Thanks CSound.. Is there another Mac email client you advise using? Built in Mac 'Mail' app has always acted up for me.

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Answer 3

Csound1

Level 9

59,973 points

Apr 24, 2015 4:19 PM in response to thedreaming

This is not a client issue, POP accounts do NOT sync but IMAP accounts do, find out how your accounts are actually setup. If they are POP then they are not working correctly and you should consult MS support (for Outlook) or your mail provider.

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