Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

PLEASE help diagnosis my issues!!!

my macbook air is so slow. also i have removed ALL of my photo, music and document files but my hard drive still says it is almost full...how do i get rid of this problem and speed my mac up? thanks in advance!


EtreCheck version: 2.2 (132)

Report generated 4/24/15, 5:37 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.


Hardware Information: ℹ️

MacBook Air (13-inch, Early 2014) (Technical Specifications)

MacBook Air - model: MacBookAir6,2

1 1.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 140 - SN = D8641521PVYF90KAK


Video Information: ℹ️

Intel HD Graphics 5000

Color LCD 1440 x 900


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 3 days 9:54:45


Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 120.12 GB (6.03 GB free) (Low!)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online


USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Problem System Launch Agents: ℹ️

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

10 processes killed due to memory pressure


Problem System Launch Daemons: ℹ️

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.installd.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] org.cups.cupsd.plist

11 processes killed due to memory pressure


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.promethean.activhardwareservice.plist [Click for support]

[loaded] com.promethean.activmgr.plist [Click for support]

[running] com.promethean.flashextension.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[running] com.iobit.AMCDaemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.google.Chrome.framework.plist [Click for support] [Click for details]

[not loaded] com.iobit.MacBoosterMini.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Google Drive Application (/Applications/Google Drive.app)


Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version


User internet Plug-ins: ℹ️

RealPlayer Plugin: Version: Unknown


Safari Extensions: ℹ️

Pin It Button

Searchme Adware! [Click to remove]

Slick Savings Adware! [Click to remove]

Amazon Shopping Assistant Adware! [Click to remove]

Ebay Shopping Assistant Adware! [Click to remove]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 120.12 GB Disk used: 114.09 GB

Destinations:

mac backups [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 114.09 GB X 3)


Top Processes by CPU: ℹ️

21% Google Chrome Helper(29)

15% WindowServer

1% Google Chrome

1% fontd

1% flashbridge-wrapper-crossplatform


Top Processes by Memory: ℹ️

1.36 GB Google Chrome Helper(29)

562 MB kernel_task

135 MB mdworker(10)

115 MB Google Chrome

37 MB com.apple.WebKit.WebContent(2)


Virtual Memory Information: ℹ️

18 MB Free RAM

3.98 GB Used RAM

1.90 GB Swap Used



iMac, Mac OS X (10.7.5)

Posted on Apr 24, 2015 3:48 PM

Reply
3 replies

Apr 24, 2015 3:59 PM in response to glenn67

You have every memory issues. And since you can't upgrade the memory on the MBA you'll need to get rid of the known memory hogs. Start with Google Chrome apps. It's a known ram and cpu hog. Don't have Google drive automatically loaded and mounted. Only mount when needed.


Increase your free space on the boot drive to a minimum of 15-20 GB. That will provide adequate space for the virtual memory that is being utilized.

User uploaded file

Apr 24, 2015 4:00 PM in response to glenn67

Please review the options below to determine which method is best to remove the Adware installed on your computer.


The Easy, safe, effective method:

http://www.adwaremedic.com/index.php


If you are comfortable doing manual file removals use the somewhat more difficult method:

http://support.apple.com/en-us/HT203987


Also read the articles below to be more prepared for the next time there is an issue on your computer.

https://discussions.apple.com/docs/DOC-7471

https://discussions.apple.com/docs/DOC-8071

http://www.thesafemac.com/tech-support-scam-pop-ups/

Apr 24, 2015 5:57 PM in response to glenn67

my hard drive still says it is almost full

For information about the Other category in the Storage display, see this support article. If the display seems to be inaccurate, try rebuilding the Spotlight index.

Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:

iPhoto ▹ Empty Trash

In Photos:

File Show Recently Deleted Delete All

Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.

According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.

When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.

See this support article for some simple ways to free up storage space.

You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.

Deleting files inside a photo or iTunes library will corrupt the library. Changes to such a library must be made from within the application that created it. The same goes for Mail files.

Proceed further only if the problem isn't solved by the above steps.

ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.

Back up all data now.

Install the app in the Applications folder as usual. Quit it if it's running.

Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C.

For ODS:

security execute-with-privileges /A*/OmniDiskSweeper.app/*/M*/* 2>&-

For GP:

security execute-with-privileges /A*/GrandPerspective.app/*/M*/* 2>&-

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. You'll be prompted for your login password.

The application window will open behind other open windows. When you scan a volume, the window will eventually show all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.

I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.

When you're done with the app, quit it and also quit Terminal.

PLEASE help diagnosis my issues!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.