Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Tilf
Tilf Author
User level: Level 1
0 points

Preview crashed with multiple files open not will not open

Preview recently crashed with multiple large files in Preview on my Macbook Pro Retina (2012). I was really taxing the system, copying files from photoshop, when it initially crashed. Now the app crashes when opening every time. The app attempts to reopen all the files that were open at initial crash. Is there any way to reset the app? I don't think there is a way to reinstall Preview without a reinstall of the OS, or is there?


Thanks a million

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Apr 24, 2015 6:16 PM

Reply
4 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 25, 2015 9:55 PM in response to Tilf

Back up all data. Quit Preview if it's running.

Hold down the option key and select Go ▹ Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:

Containers/com.apple.Preview

Containers/com.apple.quicklook.ui.helper

Group Containers/com.apple.Preview

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Saved Application State/com.apple.Preview.savedState

Log out and log back in. Launch the application and test.

Reply

Preview crashed with multiple files open not will not open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up