I have updated my PC, iPhone and iPad to the latest software releases. When I connect either device to my PC iTunes does not recognise the device. Has anyone else had this problem and found a solution?
iPhone 5s, iOS 8.3
I have tried all suggestions from Apple and on this site, nothing seems to work. The weird thing is I have an iPad mini which connects OK, so one could surmise the difference must be between how the iPad mini is configured and how the iPhone and iPad Air are confiured, but there appears no discernible difference.
Check again through the section headed: Verify that the Apple Mobile Device USB Driver is installed.
tt2
I'm having this same problem. Trying to backup my iPhone on my laptop, and iTunes does not recognize that the iPhone is plugged in. I've tried everything on the help page, including using a different cord (both purchased from Apple store with my phone), and nothing. The laptop recognizes that the phone is connected and I can copy my photos, but that's all. Any other ideas??
Sorry wrong place cannot delete
I have suddenly having "recognise" problems for my iPad and iPhone on both my iMac and the same problem trying to use a Lenovo PC running Win 8 64bit. So I cannot Backup, Restore or Transfer music from either of the computers to both Apple Hardware items!
I have wasted hours going through all the steps.
The fact that the identical problem is occurring on two different computers, Mac and PC, means there is a BUG IN THE SYSTEM.
PLEASE FIX IT.
I'm having the same problem on windows 10 64 bit since version 12.3.0.44 installed earlier today. I had such high hopes for a smooth update after ios 9 installed without issue.
My problem resolved after rebooting the pc a second time. My first step was powering off the phone and computer, which didn't work. Anyway.. a 2nd pc reboot did it for me.
Haha.. I spoke too soon. The synch failed and now it won't recognize that it's connected again.
I "eventually" after much sweat got iMac to recognise my iPhone and iPad.
I then in desperation used "CopyTrans Drivers Installer" to fix my PC and get it working.
This whole process must have taken at least EIGHT houhrs, over two evenings of sweating it out!
You may ask why worry about the PC. I had problems trying to do a restore once before and was advised by a Apple technician to try a PC and then was able to fix my problem, so I now run double backups!! I am now always very careful!!
This "recognising" seems that this is a common problem having asked around. WHY?
What does "CopyTrans Drivers Installer" mean? Mine still doesn't work.
Edit: never mind, google answered that for me.
Here is the answer: https://discussions.apple.com/thread/7219874?answerId=28921883022#28921883022
Strange I went through that at least twice with no luck. Only when I ran "CopyTrans Drivers Installer" through and then reinstalled iTunes 12.3.0.44 di I finally solve my problem.
It does not look as if there is a finite answer for this problem. I took many tries and eventually my luck was in. What works for one does not work for another, so it would seem!!
It seems to be a game of chance and it should not be.
Going through all this hassle with mac is a pain.
My MacBook Air won't recognise my ipad. I can't even sync my ipad
itunes does not recognise my iphone or ipad
