Undelivered gems, clash of clans

If you've been charged for it (e.g. you didn't just get a temporary store holding charge for the amount) then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

If you have been charged then it should show in the 'report a problem' site so that you can contact iTunes Support - or do you mean that it doesn't show there ?

The third day of waiting and nothing! Contact the customer service and the "report a problem". No results !!!

Day 4

still nothing

You've checked the spam folder as well as the inbox, and you got the initial acknowledgement email ? Try contacting them again

Hello to the spam folder is not anything from apple. I make purchases from Kazakhstan, and the service desk is not Kazahstan, so they write that they can not reach me. Sorry for my English (this is Google Translate)

I've already here https://reportaproblem.apple.com/ them all day writing about my problem, there is no result

Not sure what you mean by 'they write that they can not reach me', they shouldn't need to contact you except by email.

Have you tried contacting them again http://reportaproblem.apple.com ?

They can not call me.

Wrote 5 or 6 times

They shouldn't need to phone you, when I've had problems in the past with purchases it's always been dealt with via email.

You can also try this form : https://www.apple.com/emea/support/itunes/contact.html

Thank you!

The first two payments returned, today, once again tried to pay ...

The problem is still a problem

By 'tried to pay' do you mean that you've been charged but not received the item ? If you do then use the 'report a problem' site again.