Can anyone help.
I managed to drop my MacBook Pro last night, there were no visible signs of damage and it remained on and looked OK. I shut down with no issue, and on restarting this morning during start-up my Mac is stuck on the white start up screen, showing the Apple log and with the timer wheel constantly cycling. It has stayed like this for nearly an hour.
What can I do?
Mac Pro, iOS 5.0.1
Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Start up in Safe Mode. http://support.apple.com/en-us/HT1564
Best.
It would be helpful if you indicated the EXACT model/year of your MBP and the OSX. I suspect that your MBP has an issue with the HDD.
Ciao.
Thanks for replying.
Ok so, before I got your message I had started the Apple Hardware Test which 'stalled' after approx 18 mins. I have now followed the resetting PRAM instruction above and it has taken me to a Mac OS X Utilities pop-up asking if I want to:
1. Restore from Time Machine Back up - I don't think I have this set up!
2. Reinstall/set up a new copy of Mac OS X Lion
3. Get Help
4. Disk Utility - repair or erase a disk.
Not sure what to do.. and whether the options taken will delete files/folders etc.
Any thoughts before I plough on?
Select Disk Utility from the 4 option menu.
Run Disk Utility>First Aid, Verify and Repair.
If the disk cannot be repaired, it will have to be replaced.
Ciao.
Ok thanks Ogelthorpe....trying this now. Just been trying to find my receipt to answer your question re age ...its at least 4 years old.
Verifying now........
Verify disk process has halted.....
Invalid Node Structure. t
The volume Macintosh HD could not be verified completely.
ERROR; this disk needs to be repaired.
Got the little rainbow wheel cycling now and not letting me select OK to acknowledge the pop-up message that I need to repair disk ?
On the back of the MBP is the serial number. Enter it here and post back the Model/year information.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
This may not be necessary if there is a resolution to my prior post.
Ciao.
T28CEY wrote:
Verify disk process has halted.....
Invalid Node Structure. t
The volume Macintosh HD could not be verified completely.
ERROR; this disk needs to be repaired.
Got the little rainbow wheel cycling now and not letting me select OK to acknowledge the pop-up message that I need to repair disk ?
Run Repair if you can. Restart it if you have to. and try again
Ciao.
Ok will do but need to go out now so guess it will be later.
The model is a MacBook Pro 13 inch, Late 2011 by the way,
Thanks for you help thus far...I suspect that as I dropped it, something is actually broken and needs repair.
Do you know how I can access files and folders held on my MBP via iCloud on another PC - just in case?
I do not use iCloud, but I believe you should be able to get to that information with a compatible device.
Ciao.
This is a serious error.
It may be worth reading this thread and the suggestions by the user
https://discussions.apple.com/thread/4313082?start=15&tstart=0
MacBook Pro stuck on white start-up screen after dropping it!
