LeftySTL

Q: Unexpected shutdowns - CPU Panic

Hello all,

 

For the past month or so I have been experiencing random shutdowns on my early 2013 15" MBP Retina. It seems to occur especially when I am running multiple applications, i.e. Chrome and Spotify and Word. Running applications freeze, and if audio is playing, it will "pulse" for a few seconds before the computer shuts down. A couple times I have had the screen and message "Your computer has shut down because of a problem." However, usually the screen just goes to black. Sometimes the keyboard backlight will still be on after the screen shuts down. Also, restarting sometimes takes several pushes/holds of the power button. The error messages on startup have always been CPU  caller panics (2, 4, and 6 as far as I can remember). I ran the extended hardware test [error 4HDD/11/4000000: SATA(0,0)] and repaired permissions, but the problem persists.

 

MBP Retina 15" Early 2013

OS X 10.10.3

2.4 GHz Intel Core i7

8GB 1600 MHz DDR3

Intel HD Graphics 4000 1024 MB

 

Is there a logical next step to addressing this problem? I apologize, I don't have very much knowledge with software/hardware/etc. Also, I'm in a foreign country but returning to the US in a few weeks. I don't want to risk taking the computer in to an Apple store because of repair times and also I need it for school work.

 

Thank you!

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Apr 25, 2015 2:18 AM

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Q: Unexpected shutdowns - CPU Panic

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 25, 2015 2:44 AM in response to LeftySTL
    Level 9 (52,434 points)
    Mac OS X
    Apr 25, 2015 2:44 AM in response to LeftySTL

    Log and post the kernel panic. Use these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    The HDD error is probably not relevant:

     

    https://support.apple.com/en-us/HT203648

     

    Ciao.

  • by LeftySTL,

    LeftySTL LeftySTL Apr 25, 2015 2:55 AM in response to OGELTHORPE
    Level 1 (0 points)
    Apr 25, 2015 2:55 AM in response to OGELTHORPE

    Thanks for the help.

     

    This is the most recent (second of 2 today).

     

    Sat Apr 25 10:31:35 2015

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff7faae43bdb): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff8138ef1000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.22/src/Appl eMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 2), Frame : Return Address

    0xffffff8136072a30 : 0xffffff802812bda1

    0xffffff8136072ab0 : 0xffffff7faae43bdb

    0xffffff8136072b90 : 0xffffff7fa8db2e38

    0xffffff8136072c50 : 0xffffff7fa8e7d2c6

    0xffffff8136072c90 : 0xffffff7fa8e7d336

    0xffffff8136072d00 : 0xffffff7fa90b4d7e

    0xffffff8136072d90 : 0xffffff7fa90cc50b

    0xffffff8136072dd0 : 0xffffff7fa8ef5b23

    0xffffff8136072e00 : 0xffffff7fa8ef5aad

    0xffffff8136072e30 : 0xffffff7fa9003c9f

    0xffffff8136072e60 : 0xffffff7fa9005971

    0xffffff8136072f00 : 0xffffff7fa9005f38

    0xffffff8136072f80 : 0xffffff7fa8dc7ccf

    0xffffff8136072fd0 : 0xffffff7fa900a06a

    0xffffff8136073130 : 0xffffff7fa900a5fa

    0xffffff81360731b0 : 0xffffff7fa8eb4cfe

    0xffffff8136073380 : 0xffffff7fa8eb389f

    0xffffff81360733c0 : 0xffffff7fa8ec3a08

    0xffffff8136073420 : 0xffffff7fa8ec468b

    0xffffff81360734e0 : 0xffffff7fa8d9d917

    0xffffff8136073510 : 0xffffff7fa8d9d019

    0xffffff8136073530 : 0xffffff7fa8d9d9a4

    0xffffff8136073570 : 0xffffff7fa8d9ce6f

    0xffffff8136073610 : 0xffffff7fa8d8f3e5

    0xffffff81360736b0 : 0xffffff7fa8db74b5

    0xffffff81360738b0 : 0xffffff7fa8db849c

    0xffffff8136073990 : 0xffffff7fa8f59644

    0xffffff81360739e0 : 0xffffff7fa8f59cc8

    0xffffff8136073a90 : 0xffffff7fa8f4df33

    0xffffff8136073c60 : 0xffffff7fa8d6489b

    0xffffff8136073cf0 : 0xffffff7fa8d4dfb4

    0xffffff8136073d70 : 0xffffff7fa8d50f8a

    0xffffff8136073db0 : 0xffffff7fa8d50806

    0xffffff8136073e20 : 0xffffff7fa8d156f5

    0xffffff8136073e60 : 0xffffff7fa8d1484e

    0xffffff8136073e90 : 0xffffff7fa8d109a7

    0xffffff8136073ef0 : 0xffffff80286d5d3d

    0xffffff8136073f40 : 0xffffff80286d3bad

    0xffffff8136073f80 : 0xffffff80286d3ca6

    0xffffff8136073fb0 : 0xffffff80282125b7

          Kernel Extensions in backtrace:

             com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7fa8d4c000->0xffffff7fa8d5bfff

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7fa8d05000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7fa893c000

             com.apple.driver.AppleMuxControl(3.10.22)[26F693CB-BFE8-33FA-9D1F-3F66FC016768] @0xffffff7faae35000->0xffffff7faae48fff

                dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7faae2d000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7fa96ee000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7fa893c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7fa8d05000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7faae30000

             com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7fa8d62000->0xffffff7fa8fd7fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7fa893c000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7fa8d4c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7fa8d05000

                dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7fa8d5c000

             com.apple.nvidia.driver.NVDAGK100Hal(10.0.2)[DC43029D-568A-3B7C-976B-E922C17F51 43]@0xffffff7fa8fe3000->0xffffff7fa9190fff

                dependency: com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7fa8d62000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7fa893c000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    14D136

     

    Kernel version:

    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

    Kernel slide:     0x0000000027e00000

    Kernel text base: 0xffffff8028000000

    __HIB  text base: 0xffffff8027f00000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 1100464056457

    last loaded kext at 12115676059: com.sophos.kext.sav 9.2.50 (addr 0xffffff7fa8818000, size 28672)

    last unloaded kext at 827478537075: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7fa99bc000, size 36864)

    loaded kexts:

    com.sophos.kext.sav 9.2.50

    com.sophos.nke.swi 9.2.50

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 110.19.5

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyDriver 272.18

    com.apple.driver.AppleHDA 272.18

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.GeForce 10.0.2

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleMuxControl 3.10.22

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 36

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2

    com.apple.nvidia.driver.NVDAResman 10.0.2

    com.apple.iokit.IOSurface 97.4

    com.apple.driver.AppleGraphicsControl 3.10.22

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.iokit.IOBluetoothFamily 4.3.4f4

    com.apple.driver.AppleHDAController 272.18

    com.apple.iokit.IOHDAFamily 272.18

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOAcceleratorFamily2 156.14

    com.apple.AppleGraphicsDeviceControl 3.10.22

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.20.7

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    Serial ATA Device: APPLE SSD SD512E, 500.28 GB

    Model: MacBookPro10,1, BootROM MBP101.00EE.B07, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f36

    Network Service: Wi-Fi, AirPort, en0

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 25, 2015 3:01 AM in response to LeftySTL
    Level 9 (52,434 points)
    Mac OS X
    Apr 25, 2015 3:01 AM in response to LeftySTL

    Your MBP is having GPU problems.  Take it in for service.  Read this link, it applies toiyour model:

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    As a side issue, rid the MBP of Sophos.  It is not needed.

     

    Ciao.