Overheating watch burnt my arm

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Level 1

1 points

Overheating watch burnt my arm

Quick question,

I just got my Watch™ and I've been using it for probably the last 6 or so hours, it's been great! It's so snappy, it just feels so good, and it's great I've finally found a way to check the time without having to take out my iPhone® 6 Plus™, it really is revolutionary, I'm surprised no-one's ever done it before.

Anyway, I used it so much it went flat LOL, so I put it back on the charger for a bit till it got back to 100%, don't wanna hurt the battery, and started playing with it again.

After a while I got bored and decided to go watch (lol) tv, so I strapped it on and walked off.

After about 10 or so minutes I started noticing the time got stuck, it took a few minutes before it changed again. Then it got hot, like, really hot. So hot I had to take it off to let it cool down. After a while it didn't get any cooler and what looked like a circle with a stick out the top showed up, then it turned off.

I don't know what happened, I kept trying to turn it back on but the same thing kept happening. After the fifth try it really started hurting my wrist.

I looked up overheating on here and all I could find was stories about MacBooks, but apparently that's just subjective and doesn't really count.

Is anyone else's watches doing this? For now I've just put a sock in between it and my arm so I don't get burned again.

Maybe it has something to do with the revolutionary S1 they're using, maybe all those chips so close together are what's making it so hot, I mean, it does everything the iPhone dose but smaller, maybe apple just innovated too hard with this one.

Maybe it's the microwave charger in the thing, what if it's putting power back out into my hand? Is there a way to turn this feature off?

Mac mini, OS X Yosemite (10.10.1)

Posted on Apr 25, 2015 3:40 AM

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Answer 1

Best reply

gigem9000

Level 1

9 points

May 2, 2015 8:17 PM in response to x86FanBoy

well, my watch might have bit the dust tonight. I was laying in bed and my wrist got really hot. Not hot enough to burn me, but very hot to the touch. I noticed my watch was non-responsive and very hot. It should have had >50% battery at the time, so it wasn't dead. But the watch is completely unresponsive. I even tried holding the side button and digital crown down for 10 seconds and nothing happened. I tried holding these 2 buttons down for 30 seconds and nothing happened. I put the watch on the charger in case a process got stuck and killed the battery, but nothing happens when I put it on the charger except that it is still really hot. I'm on chat with Apple Support right now but thought I'd mention my experience. I'll report back with the findings.

38mm Silver aluminum with Green band fwiw

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Answer 2

nick101

Level 5

5,132 points

Apr 25, 2015 4:06 AM in response to x86FanBoy

Restart and reset the watch. This behaviour is not normal. There's an online user guide here with all the details about how to do it.

http://help.apple.com/watch/#/apd521a8a902

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Answer 3

Apr 25, 2015 9:57 AM in response to x86FanBoy

If your watch is overheating to the point it's actually burning your skin, stop using it. Make an appointment at the Genius Bar at your local Apple Store and have them check it out.

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Answer 4

Apr 25, 2015 4:26 PM in response to IdrisSeabright

RETURN, RETURN, RETURN

If it burns you, it is a health and safety issue

either demand a new one or a refund...IF they say they will fix this one, DO NOT ACCEPT, your health and safety is not worth it

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Answer 5

Apr 25, 2015 4:34 PM in response to danielfromrandolph

danielfromrandolph wrote:

RETURN, RETURN, RETURN

If it burns you, it is a health and safety issue

either demand a new one or a refund...IF they say they will fix this one, DO NOT ACCEPT, your health and safety is not worth it

I don't have this problem, though I did make this recommendation to the original poster.

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Answer 6

Apr 25, 2015 4:34 PM in response to x86FanBoy

RETURN IT. contact apple immediately via chat support or phone support

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Answer 7

May 3, 2015 7:31 AM in response to x86FanBoy

Having a hard time believing this.

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Answer 8

gmaass

Level 1

4 points

May 6, 2015 2:30 PM in response to anilsudhakaran

I had a similar experience. I would not put it on when it was so hot. But charging it I touched it and it was so hot it burned my finger (stainless steel model). I mean hot like someone had just taken it off the stove. Clearly some defect. Now it won't charge- just gets really hot and says it is charging, or, when it gets super hot, doesn't do anything.

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Answer 9

deggie

Level 10

167,177 points

May 6, 2015 7:42 PM in response to gmaass

It is a bad battery.

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Answer 10

gmaass

Level 1

4 points

May 6, 2015 8:43 PM in response to deggie

Yeah, I guess, although it worked fine for the first day I had it, charged fine overnight, and then the next night it freaked out. I would have expected a defect to show up out of the box.

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Answer 11

nick101

Level 5

5,132 points

May 6, 2015 11:46 PM in response to gmaass

Have your reported it to Apple?

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Answer 12

gmaass

Level 1

4 points

May 7, 2015 10:16 AM in response to nick101

Yes, talked to Apple. The rep was concerned that it got so hot, and told me they would do an express replace. Then she checked and saw that I did not have Applecare, and told me that they would not do an express replace. Really disappointing customer service so far.

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Answer 13

compute4

Level 1

10 points

May 12, 2015 9:45 AM in response to gmaass

I Not only believe it, but experienced same issue day one . Wouldn't charge past 37 % and got extremely hot. So much so that I did it put it on as it was too hot to hold. Stainless edition 38 mm

i returned it . Waiting on new one ordered cheaper aluminum model. Applehas not acknowledge this issue, nor does anyone know if hardware on watch , chargers ( I had extra didn't matter) or software. There may be many more cases not posted here or other boards similar topics.

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Answer 14

deggie

Level 10

167,177 points

May 12, 2015 10:02 AM in response to compute4

It is a battery failure, it isn't an "issue" that Apple needs to recognize. It happens to all electronic devices that use Lithium Polymer batteries on occasion, there is a short or pollution in the battery and it rapidly overheats. There was a run of Sony batteries in the 1st Generation Nano that caused Apple to do a recall. Same thing happened with Sony batteries in a model of the Macbook Pro. (I'm two for two, maybe its me?)

All small electronic manufacturers monitor this type of thing.

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Answer 15

Phil M2

Level 1

134 points

May 13, 2015 1:40 PM in response to deggie

deggie wrote:

It is a battery failure, it isn't an "issue" that Apple needs to recognize. It happens to all electronic devices that use Lithium Polymer batteries on occasion, there is a short or pollution in the battery and it rapidly overheats. There was a run of Sony batteries in the 1st Generation Nano that caused Apple to do a recall. Same thing happened with Sony batteries in a model of the Macbook Pro. (I'm two for two, maybe its me?)

All small electronic manufacturers monitor this type of thing.

Yup, sure sounds like a battery failure to me. I had an iPhone 5 do something similar. It was working fine and then it started draining from 100% to 30% in an hour or so, got so hot I had to take it out of my pocket and power it off. Replaced by Apple the next day under warranty due to battery failure.

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