OlivierP_MD

Q: Can't set up a passcode on watch to use apple pay

Hi, the watch is asking for a passcode to let me use apple pay. I tried with a short passcode but it asked for a minimum of 6 numbers. I keep entering it but I tap OK and it never works. Anyone else in this situation?

Apple Watch, iOS 8.3

Posted on Apr 25, 2015 8:55 AM

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Q: Can't set up a passcode on watch to use apple pay

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  • by OlivierP_MD,

    OlivierP_MD OlivierP_MD Apr 25, 2015 7:22 PM in response to OlivierP_MD
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    Apr 25, 2015 7:22 PM in response to OlivierP_MD

    Another user has the same problem and posted an update:

    Same problem for me. Apple Watch, iOS 8.3, iPhone 5s.

     

    I spent 2 hours on the phone yesterday with Apple Care.  They said there are other reports and Engineering is investigating.  Representative promised a call back today. 

     

    On the Watch: Settings - Bluetooth - Devices - never finds the iPhone.  It seems that the phone can find the watch but not vice versa.

    Not resolving the problem, but they will keep us posted.

    O.

  • by OlivierP_MD,

    OlivierP_MD OlivierP_MD Apr 26, 2015 6:04 PM in response to OlivierP_MD
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    Apr 26, 2015 6:04 PM in response to OlivierP_MD

    her's an update/fix:

     

    I spent 2 hr. today at the Apple Store and we got to the bottom of it.

     

    My employer uses Google Mail and implements a policy that requires complex pass codes (6 digits, alphanumeric).  It seems that the Watch pass codes are numeric.  When setting the Watch pass code, it never completes (e.g. don't get prompted to re-enter the six digit pass code). 

     

    We resolved the problem by 1) removing my employers email account on the iPhone 2) establish a simple pass code on the iPhone 3) set a numeric pass code on the Watch 4) complete the Apple Pay set up and 5) restoring the employer email account + complex pass code on the iPhone.

     

    Hope this helps some of you.

     

    O.

  • by caedus90,

    caedus90 caedus90 May 5, 2015 7:41 AM in response to OlivierP_MD
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    May 5, 2015 7:41 AM in response to OlivierP_MD

    Interesting, I've been having the same problem. My company uses Airwatch to secure our devices. I'll have to try removing my email account and all the security profiles that come with Airwatch. Should be quite the ordeal.

  • by jgarcia67,

    jgarcia67 jgarcia67 May 11, 2015 5:52 PM in response to caedus90
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    May 11, 2015 5:52 PM in response to caedus90

    How did your fix go? I have Airwatch also and I was wondering if you were able to solve the problem by removing company security profiles and reinstalling.

  • by caedus90,

    caedus90 caedus90 May 15, 2015 7:57 AM in response to jgarcia67
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    May 15, 2015 7:57 AM in response to jgarcia67

    I finally tried it and it did work. If you remove the management policy, then set up the watch passcode it should save successfully. Then you can add the management policy through Airwatch. I guess the only downside is that you can't change the passcode. We'll have to see if the management policy passcode reset policy applies to the watch too. If it does, this will be a recurring process.

     

    Thanks,

    Cody