If you go for help in the Apple Store you have to make your presence known to the person organising the Genius Bar appointments. Don't just hang around.
Also whilst you may be unhappy and having a gripe, it doesn't get us very far.
Start with looking under the menu. What does it say in About this Mac? Under Mac OSX is the version.
Next switch to Pages.
What does it say under About Pages?
When you say no matter what formats your pages attachments are in, what formats are they?
Most people will not be able to read .pages documents unless they also have Pages and the same version of Pages running on a Mac because there is no Windows version.
Most people however will be able to read Text (.txt), Word (.doc/x) or PDF (.pdf) files.
If you are more comfortable with Windows and possibly Microsoft Office have you tried Word for Mac?
Peter