Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't download itunes, I click the download button on the website, it says thank you but nothung has actually happened.

I can't download iTunes on my laptop on windows. It says thank you for downloading but nothing actually happens.

iPhone 6, iOS 8.3

Posted on Apr 25, 2015 11:44 AM

Reply
Question marked as Best reply

Posted on Apr 25, 2015 11:48 AM

It seems that in some cases the scripts on Apple's site that are intended to query your system to offer the appropriate installer don't work as intended, taking you straight to the "Thank you for downloading" page. Depending on the edition of Windows you are running, there are three variants of the most recent version of iTunes, with direct links to the installers as follows:



The third of these - which is actually the 32-bit application with a 64-bit installer - should be used if you get a warning about video card incompatibility when you install the standard 64-bit version, but also may resolve issues with playback, QuickTime compatibility, and problems with some third-party applications (including Outlook).


See turingtest2's notes onTroubleshooting issues with iTunes for Windows updatesfor more details if you're still having problems with installation.

1 reply
Question marked as Best reply

Apr 25, 2015 11:48 AM in response to greory03

It seems that in some cases the scripts on Apple's site that are intended to query your system to offer the appropriate installer don't work as intended, taking you straight to the "Thank you for downloading" page. Depending on the edition of Windows you are running, there are three variants of the most recent version of iTunes, with direct links to the installers as follows:



The third of these - which is actually the 32-bit application with a 64-bit installer - should be used if you get a warning about video card incompatibility when you install the standard 64-bit version, but also may resolve issues with playback, QuickTime compatibility, and problems with some third-party applications (including Outlook).


See turingtest2's notes onTroubleshooting issues with iTunes for Windows updatesfor more details if you're still having problems with installation.

I can't download itunes, I click the download button on the website, it says thank you but nothung has actually happened.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.