Using an I,ac running os x snow leopard 10.6.3. For the past few days have been unable to print text from internet or email. However, able to print photos from Iphoto and internet. Have tried all suggestions from apple support and still no luck. Printer is HP Photosmart d5460. All software is up to date. Any suggestions?
Thank You
iMac, Mac OS X (10.5.8)
Restart the computer and re-try. If you have already tried that then please let us know what else you have tried that did not work.
Restart the computer and re-try. If you have already tried that then please let us know what else you have tried that did not work.
rangervin wrote:
Have tried all suggestions from apple support and still no luck. Printer is HP Photosmart d5460. All software is up to date. Any suggestions?
Thank You
Please detail ALL you have done so far in the way of troubleshooting? Need this info to avoid the been there done that scenarios.
As suggested, shut down computer. Restarted, turned on printer, disconnected printer usb cable from mac, checked for updates (non-available). Reconnected printer usb cable. Went to mail and was able to print out your response. But the next email only printed the header from and to, no text within the email.
Next went to system preferences and clicked the minus button to remove printer and followed above procedure. Still no text printing out.
Any other suggestions?
Thanks
This was my reply to rkaufman 87.
As suggested, shut down computer. Restarted, turned on printer, disconnected printer usb cable from mac, checked for updates (non-available). Reconnected printer usb cable. Went to mail and was able to print out your response. But the next email only printed the header from and to, no text within the email.
Next went to system preferences and clicked the minus button to remove printer and followed above procedure. Still no text printing out.
Any other suggestions?
Thanks
While Printer is connected Check for Updates for OS X. If no updates try the following.
You can try doing some basic resets.
Shutdown iMac
Disconnect printer from iMac
Reset SMC - Disconnect iMac from electrical socket and reconnect after 30 seconds
Reset PRAM - "As quickly as you can after pressing the power button" Hold down Command Option P and R until you hear the startup noise for the second time. Then release the keys.
After LOGIN Reconnect printer
****Test printer
If still not successful
Shutdown iMac
As quickly as you can after pressing the power button hold down the Shift key until you see the Apple Logo and then release the shift Key
You will be in safe mode. *****Screen will look a little funky but thats normal for Safe Mode*********
Test Printer
If still failing seek help from HP
Exit Safe Mode by restarting iMac
Try what's described in this Apple document: Mac OS X: How to reset the printing system - Apple Support
Thanks for your suggestions. But the problem still exists. Will go to HP.
Have tried everything. But the problem still exists.
Just to let everyone know, while I tried all of the suggestions, nothing worked. I was planning to contact my IP for their insight. I made one last attempt to print from email & internet and to my surprise, the printer is working fine.
Thanks to all for your help.
Thank you for reporting back that everything is working now.
Print issue
