ITunes will not let me access old accounts

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Level 1

5 points

ITunes will not let me access old accounts

I tried to connect either of my old accounts for my iPhone 4, but iTunes will not let me in. When I ask for password recovery no email is sent to either account, but when I try to use either email address I get an error saying that both are still registered. THEY CANT HAVE IT BOTH WAYS! I need to use either of these email for my current account. How do I delete these accounts?? There is no help for iTunes online, just product support they want you to pay for!

Its stupidly hard to clear these old accounts out! Please help.

Posted on Apr 25, 2015 2:49 PM

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Answer 1

brenden dv

Community Specialist

Apr 28, 2015 2:56 PM in response to vsings

Hi vsarge,

I apologize, I'm a bit unclear on the exact nature of what you are describing. If you are talking about not receiving the reset emails for the Apple ID or IDs associated with iTunes, you may find the information and troubleshooting steps outlined in the following article helpful:

If you didn't receive your verification or reset email - Apple Support

Regards,

- Brenden

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