Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Macbook Pro screen goes black during use and has to be manually shut down then restarted. Why?

This is happening more frequently now and it's worrying and frustrating. Someone has mentioned it is likely a portable hard drive issue, as there are 3 different portable hard drives that I use with this computer, 2 of the 3 are compatible with both Mac and PC. Someone said the dual usage can create more problems than it's worth with a mac and that I should change to just use for a Mac (I don't have a PC).
The problem started with iPhoto as it has begun crashing as well and then rearranges a good number of my photos. I have lots of hard drive/disk space left and my computer is running fine EXCEPT for iPhoto which is slow and also now, during normal tasks such as writing on Word when my computer goes black.


Here is the latest system report:


Interval Since Last Panic Report: 12249 sec

Panics Since Last Report: 1

Anonymous UUID: 8E8F669E-E248-4A97-BB7F-E4DA0FFBFE2D



Sun Apr 26 13:31:23 2015

panic(cpu 0 caller 0xffffff7f80aad007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809fbc7000 0x0a5480a2, D0, P3/4

Backtrace (CPU 0), Frame : Return Address

0xffffff807c2eb7e0 : 0xffffff8000220792

0xffffff807c2eb860 : 0xffffff7f80aad007

0xffffff807c2eb8f0 : 0xffffff7f80ba5b83

0xffffff807c2eb950 : 0xffffff7f80ba5bf7

0xffffff807c2eb9c0 : 0xffffff7f80ea7855

0xffffff807c2ebb00 : 0xffffff7f80bc9ddd

0xffffff807c2ebb30 : 0xffffff7f80ab6d6a

0xffffff807c2ebbe0 : 0xffffff7f80ab243c

0xffffff807c2ebdd0 : 0xffffff7f80ab3e4a

0xffffff807c2ebeb0 : 0xffffff7f80a4832c

0xffffff807c2ebf00 : 0xffffff7f82754c0b

0xffffff807c2ebf50 : 0xffffff7f827554b2

0xffffff807c2ebf70 : 0xffffff800023dbbc

0xffffff807c2ebfb0 : 0xffffff8000820057

Kernel Extensions in backtrace:

com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f80a 46000->0xffffff7f80d41fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8085d000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80a34000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f809fb000

com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f80d42000->0xffffff7f81064fff

dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f80a 46000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8085d000

com.apple.driver.AGPM(100.12.75)[4EBF3D1C-F65A-32E5-8C97-B8AA89FD05FC]@0xffffff 7f82752000->0xffffff7f82762fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8085d000

dependency: com.apple.driver.IOPlatformPluginFamily(5.1.1d6)[57AAAA9E-4530-35EE-ACB1-A4E893 53D507]@0xffffff7f8192e000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80a34000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f809fb000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

11G63



Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookPro6,2 (Mac-F22586C8)



System uptime in nanoseconds: 19581749735893

last loaded kext at 14822287024479: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f807f7000, size 57344)

last unloaded kext at 15327594753661: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f807f7000, size 49152)

loaded kexts:

com.apple.filesystems.smbfs 1.7.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.IOBluetoothSCOAudioDriver 4.0.8f17

com.apple.driver.IOBluetoothA2DPAudioDriver 4.0.8f17

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AGPM 100.12.75

com.apple.driver.AppleIntelHDGraphics 7.3.2

com.apple.driver.AppleIntelHDGraphicsFB 7.3.2

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8

com.apple.GeForce 7.3.2

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMuxControl 3.1.33

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.AppleIRController 312

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.driver.AppleUSBHub 5.1.0

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleFWOHCI 4.9.0

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AirPort.Brcm4331 561.7.22

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSurface 80.0.2

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.IOPlatformPluginLegacy 5.0.0d8

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.nvidia.nv50hal 7.3.2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.NVDAResman 7.3.2

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IOFireWireFamily 4.4.8

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3


Thank you so much to anyone who can provide feedback - by the way, I am not highly skilled with computers so any help will prove to be very useful!!!


Also, usually it lists "apple driver" at the beginning of the list of problems, if this provides any further information.

MacBook Pro, Mac OS X (10.7.5), null

Posted on Apr 25, 2015 9:48 PM

Reply
Question marked as Best reply

Posted on Apr 26, 2015 9:44 PM

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

4 replies
Question marked as Best reply

Apr 26, 2015 9:44 PM in response to zoëfromEW9

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

Apr 26, 2015 9:49 PM in response to Linc Davis

Hi Linc,


Cannot tell you how much I appreciate your response! Thank you.

Videos are often intermittent while playing, and always GoPro videos which never view properly. Would this explain why my iPhoto runs so slowly? And also, would an external hard drive also be causing other problems do you think? The information you gave me seems to explain a lot of what is happening and I will have to take it in...

I did start having problems outside of iPhoto probably after I upgraded in Jan or Feb this year, but it wasn't immediate so it didn't seem to match up. I will try to disable automatic graphics switching however when I am able to get into Apple, how do I test the new logic board thoroughly enough to detect possible defects, being as I am not very computer savvy?!


Thanks again

My Macbook Pro screen goes black during use and has to be manually shut down then restarted. Why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.