P8Fam04
Level 1 (0 points)

Q: I phone 4s will not recognize my new apple id

I recently changed my apple id, I no longer use the email I first started with, and my phone does not recongize my new set up. Plus every three seconds an Apple id icon keeps popping up with my old email, and I've seemed to get a virus of some sort because the "other" is at 10.5 gigabytes. How do rest my id on the phone? I've tried to do a rest but when I turn off the "fine my phone" the same thing keeps happening.

 

any ideas

 

Thanks

 

Steve

iPhone 4S, iOS 7.0.6

Posted on Apr 25, 2015 8:33 PM

Close
P8Fam04

Q: I phone 4s will not recognize my new apple id

  • All replies
  • Helpful answers

  • by Ingo2711,

    Ingo2711 Ingo2711 Apr 26, 2015 11:57 AM in response to P8Fam04
    Level 7 (25,977 points)
    iPhone
    Apr 26, 2015 11:57 AM in response to P8Fam04

    Try to turn off "Find my iPhone" on your phone, then set it back to factory settings, explained in this article:

    Use iTunes to restore your iOS device to factory settings - Apple Support

    Then set it up with the new Apple ID.


    If your "Other" section got that big, this is a sign that something went wrong during a sync process and iTunes can't read those files or data anymore. Restoring the phone usually reduces the size to normal again.

  • by P8Fam04,

    P8Fam04 P8Fam04 Apr 26, 2015 8:29 PM in response to Ingo2711
    Level 1 (0 points)
    Apr 26, 2015 8:29 PM in response to Ingo2711

    Hey thanks Ingo2711 for taking the time to respond. I did try that but I'm unable to turn it off, because the program will not recognize my new id set up. do you have any other suggestions?

     

    Thanks again

     

    Steve

  • by Ingo2711,

    Ingo2711 Ingo2711 Apr 27, 2015 12:38 AM in response to P8Fam04
    Level 7 (25,977 points)
    iPhone
    Apr 27, 2015 12:38 AM in response to P8Fam04

    Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

    Then connect in recovery mode to set it up again, explained in this article:

    If you can't update or restore your iOS device

  • by P8Fam04,

    P8Fam04 P8Fam04 Apr 27, 2015 10:14 AM in response to Ingo2711
    Level 1 (0 points)
    Apr 27, 2015 10:14 AM in response to Ingo2711

    Thanks again Ingo, but we are getting closer, the article is not quite the solution yet. So for example what is happening, when I go to use my phone here lately, every three seconds one of three things pop up, "face time requires sign in", "apple id requires sign in", "I cloud requires sign in". So if I could figure a way how to get this device to recognize my new ID I would hope the intrusion of the pop up would be gone. The problem with my old long in, it is tied with an old email I no longer use nor have set up. And I even put in my old password but it still does not work.

     

    Since the last post, I powered down the phone, and I no longer have 10.5 gigabytes taking up my phone space. I did a phone reset and took off all music and pictures off the phone too. But yesterday even at 92% battery life the phone decided to shut down and would power back up until I hooked it up to power cord. I'm beginning to think because my phone is two years old that Apple designed this into the life of the phone to make me get a new one. But I hope not.

     

    Any other ideas? Thanks again for your time and ideas

     

    Steve