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iphone 5c screen

I just got a new iPhone and my screen keeps getting horizontal lines across it. The lines then fade away leaving me having to switch the phone back on again. This is happening a lot and I don't really know how to solve it.

iPhone 5c, iOS 8.3

Posted on Apr 26, 2015 3:48 AM

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1 reply

Apr 26, 2015 11:25 AM in response to louisemarshall79

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the screen.

If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

iphone 5c screen

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