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Issue using user account

Since I upgraded to Yosemite my user account freezes Safari every time I go into it. I am now having to go in and out several times before Safari is stable enough to use. Apple has advised me to create a new account but which i can do but I want to transfer my Mail files over to that over to that account. I have tried several times but as yet I cannot get my current files to move over can any one please tell me how to do this?


Many thanks


Chris

iMac, OS X Yosemite (10.10), 3.4 GHz Intel Core i7

Posted on Apr 26, 2015 8:59 AM

Reply
7 replies

Apr 26, 2015 10:38 AM in response to rkaufmann87

I hope this makes sense to you guys.

Problem description:

User account issues


EtreCheck version: 2.2 (132)

Report generated 4/26/15, 6:31 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:2:48


Disk Information: ℹ️

APPLE HDD ST1000DM003 disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

HD Mac (disk2) / : 1.11 TB (993.18 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online


APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

HD Mac (disk2) / : 1.11 TB (993.18 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online


USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]


/Library/Extensions

[not loaded] com.microsoft.VirtualPC.Networking (7.0.0) [Click for support]

[not loaded] com.microsoft.VirtualPC.OSServices (7.0.0) [Click for support]


/System/Library/Extensions

[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]

[not loaded] com.symantec.kext.symdc (1.6) [Click for support]


/System/Library/Extensions/IOFireWireMxBt.kext

[not loaded] com.maxtor.iokit.IOFireWireMxBt (3.0.0) [Click for support]


/System/Library/Extensions/MaxtorPowSecDriver.kext

[not loaded] com.Maxtor.driver.PowSecDriver (3.0.0) [Click for support]


/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]


Startup Items: ℹ️

AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2

NUMCompatibilityCheck: Path: /Library/StartupItems/NUMCompatibilityCheck

SymDCInit: Path: /Library/StartupItems/SymDCInit

TrackDelete: Path: /Library/StartupItems/TrackDelete

VirtualPCOSServices: Path: /Library/StartupItems/VirtualPCOSServices

VolumeAssist: Path: /Library/StartupItems/VolumeAssist

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]

[running] com.trusteer.rapport.rapportd.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]


User Login Items: ℹ️

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 6.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 2.2 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

googletalkbrowserplugin: Version: 3.9.1.9832 [Click for support]

npgtpo3dautoplugin: Version: 0.1.44.23 - SDK 10.5 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.1 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


User internet Plug-ins: ℹ️

RealPlayer Plugin: Version: Unknown [Click for support]


3rd Party Preference Panes: ℹ️

Adobe Version Cue CS2 [Click for support]

Déjà Vu [Click for support]

DivX [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Trusteer Endpoint Protection [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

HD Mac: Disk size: 1.11 TB Disk used: 118.65 GB

Destinations:

Chris [Local]

Total size: 203.58 GB

Total number of backups: 5

Oldest backup: 2014-12-31 19:03:12 +0000

Last backup: 2015-04-17 11:01:31 +0000

Size of backup disk: Too small

Backup size 203.58 GB < (Disk used 118.65 GB X 3)


Top Processes by CPU: ℹ️

4% WindowServer

2% fontd

0% taskgated

0% rapportd

0% cloudpaird


Top Processes by Memory: ℹ️

666 MB kernel_task

164 MB com.apple.WebKit.WebContent(2)

139 MB mdworker(12)

123 MB mds_stores

106 MB Safari


Virtual Memory Information: ℹ️

4.24 GB Free RAM

3.76 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Apr 26, 2015, 06:28:23 PM Self test - passed

Apr 26, 2015 12:21 PM in response to rkaufmann87

Certainly performance has improved and Safari is not freezing as much as before.


Its a real pain when this things are marketed to look after you machine but in fact causes no end of issues.


It certainly seem to be working faster than it did before so thanks for that. I may just have to live with restarting Safari a couple of times.


Thanks


Chris

Apr 27, 2015 6:36 AM in response to rkaufmann87

I was able to remove a lot of the hidden stuff last night and my system now appears to be working ok.


Thank you for your help.


Chris


Problem description:

Account issues


EtreCheck version: 2.2 (132)

Report generated 4/27/15, 2:33 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:6:59


Disk Information: ℹ️

APPLE HDD ST1000DM003 disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

HD Mac (disk2) / : 1.11 TB (996.71 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online


APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

HD Mac (disk2) / : 1.11 TB (996.71 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online


USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter


Gatekeeper: ℹ️

Mac App Store


Kernel Extensions: ℹ️

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]


/Library/Extensions

[not loaded] com.microsoft.VirtualPC.Networking (7.0.0) [Click for support]

[not loaded] com.microsoft.VirtualPC.OSServices (7.0.0) [Click for support]


/System/Library/Extensions

[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]

[not loaded] com.symantec.kext.symdc (1.6) [Click for support]


/System/Library/Extensions/IOFireWireMxBt.kext

[not loaded] com.maxtor.iokit.IOFireWireMxBt (3.0.0) [Click for support]


/System/Library/Extensions/MaxtorPowSecDriver.kext

[not loaded] com.Maxtor.driver.PowSecDriver (3.0.0) [Click for support]


/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]


User Login Items: ℹ️

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 6.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 2.2 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

googletalkbrowserplugin: Version: 3.9.1.9832 [Click for support]

npgtpo3dautoplugin: Version: 0.1.44.23 - SDK 10.5 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.1 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


User internet Plug-ins: ℹ️

RealPlayer Plugin: Version: Unknown [Click for support]


3rd Party Preference Panes: ℹ️

Adobe Version Cue CS2 [Click for support]

Déjà Vu [Click for support]

DivX [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Trusteer Endpoint Protection [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

HD Mac: Disk size: 1.11 TB Disk used: 115.12 GB

Destinations:

Chris [Local]

Total size: 3.68 GB

Total number of backups: 5

Oldest backup: 2014-12-31 19:03:12 +0000

Last backup: 2015-04-17 11:01:31 +0000

Size of backup disk: Too small

Backup size 3.68 GB < (Disk used 115.12 GB X 3)


Top Processes by CPU: ℹ️

3% WindowServer

2% fontd

0% taskgated

0% cloudpaird


Top Processes by Memory: ℹ️

651 MB kernel_task

254 MB mdworker(8)

172 MB WindowServer

131 MB mds_stores

90 MB UserEventAgent(2)


Virtual Memory Information: ℹ️

3.25 GB Free RAM

4.75 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Apr 27, 2015, 02:26:07 PM Self test - passed

Apr 26, 2015, 07:40:07 PM /Library/Logs/DiagnosticReports/Mail_2015-04-26-194007_[redacted].cpu_resource. diag [Click for details]

Issue using user account

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