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I just tried to update Itunes. Something went wrong with the update and now itunes won't open

I was notified of an update to itunes when I opened it on my PC this morning. I agreed to the update. The update did not finish and now I can't open itunes on the PC. I tried "repair" in the control panel to no avail. HELP!!

pc-OTHER, Windows 7

Posted on Apr 26, 2015 8:32 AM

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Posted on Apr 26, 2015 9:27 AM

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

5 replies
Question marked as Best reply

Apr 26, 2015 9:27 AM in response to Mike22250

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

Apr 26, 2015 10:13 AM in response to turingtest2

Thanks for the info. I was able to repair iTunes in the control panel by selecting "change". Then chose the repair option from there and it worked. I opened ITunes and the update box popped up again. I opted out of the update this time. There seems to have been no damage done to ITunes. Thanks again for the reply. I'll wait until a newer update comes out for ITunes and try it then

Jul 26, 2016 2:42 PM in response to nitesh0103

If your iOS device isn't showing in iTunes try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

  • Universal Serial Bus Controllers
  • Imaging Devices
  • Portable Devices
  • Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.




Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.




Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.




Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




tt2

I just tried to update Itunes. Something went wrong with the update and now itunes won't open

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