"Frozen" iPod classic

Thank you for using the Apple Support Communities

I would first suggest rebooting the iPod by holding down the center button + Menu for a few seconds.

-Zeph

I have the same issue. Holding down center button + Menu will darken screen for a second, then all I get is the Apple picture. iTunes does not recognize the iPod. What else can be done?

Lets try this: Plug in your iPod into your computer and press and hold the Menu and Select button for 12 seconds. When complete the iPod should not have anything on the display and should not be in recovery mode.

See also Corrupt iPod classic.

tt2

When I hold down the Menu and Select buttons, the screen goes blank for a second, then the Apple logo appears again.

I was able to reformat it using Disc Utility. Then tried to verify it and it says that everything "appears" to be ok.

In the diagnostic mode I get

Retracts: 175

Reallocs: 3328

I suppose that means the drive is bad?

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After writing the above, I tried the 12 sec hold down. I was finally able to restore it with iTunes, and looks like it is working again!

Thanks to zmclearan and turingtest2!

However, do the large numbers mean that the drive is going bad?

One thing I have noticed in the past is that when I eject the iPod from the Mac, the iPod message says "OK to disconnect" but it is not OK.

I have to wait another 15 secs or so, otherwise the unit is corrupted again, and I have to restore it.

Reallocs isn't too bad as long as that is a stable value and there are none pending.

tt2

OK, many thanks for your help...

You're welcome. 🙂

tt2