repeatly asked to trust computer

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Level 1

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repeatly asked to trust computer

I am trying to sync my iPad with iTunes and I keep getting asked to "trust" the computer. I select "trust" and the window pops up again. In the iTunes window I keep getting a message saying "Do you want to allow this computer to access information on iPad" and I select "continue" only to have the window pop up again. The third message I am getting tells me my computer "could not install the driver." I have synced my iPad with this computer before with no problems. I am using an iPad3, with iOS8.3, on a machine running Windows 7 and the latest version on iTunes.

iPad, iOS 8.3

Posted on Apr 26, 2015 10:18 AM

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Answer 1

jazcan

Level 4

1,444 points

Apr 26, 2015 10:41 AM in response to aejenkins

Open Control Panel click on Uninstall a program then find 'Apple Mobile Device Support'. Select it & click on 'Repair'. Once finished, reboot & try connecting again.

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Answer 2

aejenkins Author

Level 1

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Apr 26, 2015 11:18 AM in response to jazcan

I tried that. I completely uninstalled iTunes and other apple programs at iTunes still keeps asking me to trust the computer.

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Answer 3

jazcan

Level 4

1,444 points

Apr 26, 2015 11:37 AM in response to aejenkins

Windows & iTunes don't always play nice together & uninstalling iTunes does NOT always remove all traces from your computer. I used a program a few years ago when I was having issues called Revo Uninstaller. I think Microsoft also offers a utility to remove all traces of a program from your computer. If you are comfortable going into the Windows Registry there are also some good (safe) registry cleaners ...CCleaner, which when used cautiously can help remove traces of programs that uninstallers miss.

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Answer 4

aejenkins Author

Level 1

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Apr 26, 2015 1:30 PM in response to jazcan

Tried both programs and I am still having issues.

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Answer 5

jazcan

Level 4

1,444 points

Apr 26, 2015 2:18 PM in response to aejenkins

OK, try this:

Reinstall the usb driver for your iPad by going to device mgr/ portable devices, choose your iPad then direct the computer to search the apple folder ...

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. Choose the driver & see if installing it does the trick.

Also, are you using an Apple Certificed cable & connecting to a USB port on the computer, not a hub or monitor/keyboard USB port?

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Answer 6

bobseufert

Level 6

15,844 points

Apr 26, 2015 4:22 PM in response to jazcan

Aloha jazcan. aejenkins is having a hard time replying to you. If thet don't make it back you can pick up the thread at the link below. Bob.

I cannot reply on message board

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Answer 7

aejenkins Author

Level 1

0 points

Apr 26, 2015 4:51 PM in response to jazcan

I went where you said and there was noting for me to install. I am using an apple cable.

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