Obtaining serial number of stolen iPhone

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Obtaining serial number of stolen iPhone

My iphone 5 was stolen while on holiday.

Unfortunately the find my iphone was not activated and I am trying to get the serial number.

The only place I can find the device registered is in icloud.com under icloud-settings-my devices, BUT only the last 5 characters are displayed.

How can I get the full serial number from here?

I have also tried getting the serial number via iTunes but here only the device name is identified.

I am going in circles with Apple support, as each time it asks me for the serial number of the device, which I obviously don't have!

Any suggestions will be appreciated.

iCloud-OTHER

Posted on Apr 26, 2015 2:47 PM

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Answer 1

brenden dv

Community Specialist

Apr 29, 2015 11:45 AM in response to AMurrayPerth

Hello AMurrayPerth,

I'm sorry to hear about your iPhone being stolen. If you no longer have access to an iPhone and need to get the serial number, and you have access to iTunes on a machine where the iPhone has been backed up, you may find the following helpful:

If you can use iTunes on your computer but don't have your device:

Go to iTunes > Preferences (Mac) or Edit > Preferences (PC).

Click the Devices tab.

Hold your mouse over a backup to display the serial number for that device. You'll also see the IMEI/MEID and CDN for your iPhone or iPad (cellular model).

Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support

For additional information on suggested steps after a device is lost or stolen, you may also find this article useful:

If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Sincerely,

- Brenden

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