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OS X updates not installing but showing they have

All my regular app updates work fine, but when I have tried to update the OS X updates (10.10.3, Pro video formats 2.0.1, etc..) they begin the download and before the download completes or installs the update shows in the "updates installed in the last 30 days" area of the MAS and it still appears in the update area (shown in image). I cleared the installed history to see if that would help, it did not. I re-installed the OS and that didn't fix the problem. I have attempted to download the install and run it separately but it also didn't install. I checked the log and I get a few different errors:

1) locationd[90]: Could not write data to disk /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/cache.plist


2) sandbox cache could not be reset


3) ATS is unable to switch to read/write database - ATS will run off of a read-only database. Only System fonts will be available.


4) sandboxd[255]: ([269]) softwareupdated(269) deny file-write-create /private/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpda te.SUUpdateServiceDaemon.state.sb-66620acf-mdroYI


I have reset all the folder permissions to default, I have run Verify Disk and have repaired it, I have Verified the disk permissions and repaired them. I used Pacifist to install the updates, and nothing has worked. Does anyone know how to fix this problem? I have been searching the internet for about a week hoping that someone had a solution but it seems like I am the only one with this problem. Not sure why the system would be saying it doesn't have read/write/create privileges though. Especially after reinstalling the OS and making sure the folder it says it does have permissions to use has been given those permissions. It looks like a sandbox issue but I don't really know that much about sandbox.

Can anyone help me with this issue?


User uploaded file

iMac (27-inch, Late 2012), OS X Yosemite (10.10.3)

Posted on Apr 26, 2015 3:28 PM

Reply
Question marked as Best reply

Posted on Apr 26, 2015 8:26 PM

So I was searching for another way to install and I happened upon a forum that solved my problem. http://forums.macrumors.com/showthread.php?t=1743064 the user nrothwellir posted a comment I think it was from an apple forum, Re: Mavericks unable to apply software updates which solved my problem, the steps he gave were:




go to terminal and go to /var/folders/zz/

once there list the content (ls -la) and check the ownership for folder i.e zyxvpxvq6csfxvn_n00000s0000068


it should be: drwxr-xr-x+ 3 _softwareupdate _softwareupdate 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s0000068


not: drwxr-xr-x+ 4 root wheel 136 14 Oct 15:53 zyxvpxvq6csfxvn_n00000s0000068




Incorrect ownership

drwxr-xr-x+ 15 root wheel 510 19 Aug 16:32 .

drwxr-xr-x+ 5 root wheel 170 19 Aug 17:30 ..

drwxr-xr-x+ 6 root wheel 204 14 Oct 14:17 zyxvpxvq6csfxvn_n0000000000000

drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n000003000000r

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n000006w00001q

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n0000084000021

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000b400002s

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000bh00002w

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000c4000031

drwxr-xr-x+ 4 root wheel 136 14 Oct 15:53 zyxvpxvq6csfxvn_n00000s0000068

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s800006_

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000sm00006d

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000th00006m

drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n00000tm00006n

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000vr00006y



Change ownership use sudo chown

drwxr-xr-x+ 15 root wheel 510 19 Aug 16:32 .

drwxr-xr-x+ 5 root wheel 170 19 Aug 17:30 ..

drwxr-xr-x+ 6 root wheel 204 14 Oct 14:17 zyxvpxvq6csfxvn_n0000000000000

sudo chown -R root:wheel zyxvpxvq6csfxvn_n0000000000000


drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n000003000000r

sudo chown -R _networkd:_networkd zyxvpxvq6csfxvn_n000003000000r


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n000006w00001q

sudo chown -R _appleevents:_appleevents zyxvpxvq6csfxvn_n000006w00001q


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n0000084000021

sudo chown -R _mdnsresponder:_mdnsresponder zyxvpxvq6csfxvn_n0000084000021


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000b400002s

sudo chown -R _spotlight:_spotlight zyxvpxvq6csfxvn_n00000b400002s


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000bh00002w

sudo chown -R _securityagent:_securityagent zyxvpxvq6csfxvn_n00000bh00002w


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000c4000031

sudo chown -R _atsserver:_atsserver zyxvpxvq6csfxvn_n00000c4000031


drwxr-xr-x+ 3 _softwareupdate _softwareupdate 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s0000068

sudo chown -R _softwareupdate:_softwareupdate zyxvpxvq6csfxvn_n00000s0000068


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s800006_

sudo chown -R _coreaudiod:_coreaudiod zyxvpxvq6csfxvn_n00000s800006_


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000sm00006d

sudo chown -R _locationd:_locationd zyxvpxvq6csfxvn_n00000sm00006d


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000th00006m

sudo chown -R _cvmsroot:_cvms zyxvpxvq6csfxvn_n00000th00006m


drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n00000tm00006n

sudo chown -R _usbmuxd:_usbmuxd zyxvpxvq6csfxvn_n00000tm00006n


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000vr00006y

sudo chown -R _netbios:_netbios zyxvpxvq6csfxvn_n00000vr00006y



Correct ownership

rwxr-xr-x+ 15 root wheel 510 19 Aug 16:32 .

drwxr-xr-x+ 5 root wheel 170 19 Aug 17:30 ..

drwxr-xr-x+ 6 root wheel 204 14 Oct 14:17 zyxvpxvq6csfxvn_n0000000000000

drwxr-xr-x+ 2 _networkd _networkd 68 20 Aug 02:17 zyxvpxvq6csfxvn_n000003000000r

drwxr-xr-x+ 3 _appleevents _appleevents 102 20 Aug 02:17 zyxvpxvq6csfxvn_n000006w00001q

drwxr-xr-x+ 3 _mdnsresponder _mdnsresponder 102 20 Aug 02:17 zyxvpxvq6csfxvn_n0000084000021

drwxr-xr-x+ 3 _spotlight _spotlight 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000b400002s

drwxr-xr-x+ 3 _securityagent _securityagent 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000bh00002w

drwxr-xr-x+ 3 _atsserver _atsserver 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000c4000031

drwxr-xr-x+ 4 _softwareupdate _softwareupdate 136 14 Oct 15:53 zyxvpxvq6csfxvn_n00000s0000068

drwxr-xr-x+ 3 _coreaudiod _coreaudiod 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s800006_

drwxr-xr-x+ 3 _locationd _locationd 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000sm00006d

drwxr-xr-x+ 3 _cvmsroot _cvms 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000th00006m

drwxr-xr-x+ 2 _usbmuxd _usbmuxd 68 20 Aug 02:17 zyxvpxvq6csfxvn_n00000tm00006n

drwxr-xr-x+ 3 _netbios _netbios 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000vr00006y



This took care of my updating error and I am now able to update via the MAS, just wanted to post it here for anyone else who might have this problem.




1 reply
Question marked as Best reply

Apr 26, 2015 8:26 PM in response to rywag

So I was searching for another way to install and I happened upon a forum that solved my problem. http://forums.macrumors.com/showthread.php?t=1743064 the user nrothwellir posted a comment I think it was from an apple forum, Re: Mavericks unable to apply software updates which solved my problem, the steps he gave were:




go to terminal and go to /var/folders/zz/

once there list the content (ls -la) and check the ownership for folder i.e zyxvpxvq6csfxvn_n00000s0000068


it should be: drwxr-xr-x+ 3 _softwareupdate _softwareupdate 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s0000068


not: drwxr-xr-x+ 4 root wheel 136 14 Oct 15:53 zyxvpxvq6csfxvn_n00000s0000068




Incorrect ownership

drwxr-xr-x+ 15 root wheel 510 19 Aug 16:32 .

drwxr-xr-x+ 5 root wheel 170 19 Aug 17:30 ..

drwxr-xr-x+ 6 root wheel 204 14 Oct 14:17 zyxvpxvq6csfxvn_n0000000000000

drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n000003000000r

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n000006w00001q

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n0000084000021

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000b400002s

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000bh00002w

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000c4000031

drwxr-xr-x+ 4 root wheel 136 14 Oct 15:53 zyxvpxvq6csfxvn_n00000s0000068

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s800006_

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000sm00006d

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000th00006m

drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n00000tm00006n

drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000vr00006y



Change ownership use sudo chown

drwxr-xr-x+ 15 root wheel 510 19 Aug 16:32 .

drwxr-xr-x+ 5 root wheel 170 19 Aug 17:30 ..

drwxr-xr-x+ 6 root wheel 204 14 Oct 14:17 zyxvpxvq6csfxvn_n0000000000000

sudo chown -R root:wheel zyxvpxvq6csfxvn_n0000000000000


drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n000003000000r

sudo chown -R _networkd:_networkd zyxvpxvq6csfxvn_n000003000000r


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n000006w00001q

sudo chown -R _appleevents:_appleevents zyxvpxvq6csfxvn_n000006w00001q


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n0000084000021

sudo chown -R _mdnsresponder:_mdnsresponder zyxvpxvq6csfxvn_n0000084000021


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000b400002s

sudo chown -R _spotlight:_spotlight zyxvpxvq6csfxvn_n00000b400002s


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000bh00002w

sudo chown -R _securityagent:_securityagent zyxvpxvq6csfxvn_n00000bh00002w


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000c4000031

sudo chown -R _atsserver:_atsserver zyxvpxvq6csfxvn_n00000c4000031


drwxr-xr-x+ 3 _softwareupdate _softwareupdate 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s0000068

sudo chown -R _softwareupdate:_softwareupdate zyxvpxvq6csfxvn_n00000s0000068


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s800006_

sudo chown -R _coreaudiod:_coreaudiod zyxvpxvq6csfxvn_n00000s800006_


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000sm00006d

sudo chown -R _locationd:_locationd zyxvpxvq6csfxvn_n00000sm00006d


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000th00006m

sudo chown -R _cvmsroot:_cvms zyxvpxvq6csfxvn_n00000th00006m


drwxr-xr-x+ 2 root wheel 68 20 Aug 02:17 zyxvpxvq6csfxvn_n00000tm00006n

sudo chown -R _usbmuxd:_usbmuxd zyxvpxvq6csfxvn_n00000tm00006n


drwxr-xr-x+ 3 root wheel 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000vr00006y

sudo chown -R _netbios:_netbios zyxvpxvq6csfxvn_n00000vr00006y



Correct ownership

rwxr-xr-x+ 15 root wheel 510 19 Aug 16:32 .

drwxr-xr-x+ 5 root wheel 170 19 Aug 17:30 ..

drwxr-xr-x+ 6 root wheel 204 14 Oct 14:17 zyxvpxvq6csfxvn_n0000000000000

drwxr-xr-x+ 2 _networkd _networkd 68 20 Aug 02:17 zyxvpxvq6csfxvn_n000003000000r

drwxr-xr-x+ 3 _appleevents _appleevents 102 20 Aug 02:17 zyxvpxvq6csfxvn_n000006w00001q

drwxr-xr-x+ 3 _mdnsresponder _mdnsresponder 102 20 Aug 02:17 zyxvpxvq6csfxvn_n0000084000021

drwxr-xr-x+ 3 _spotlight _spotlight 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000b400002s

drwxr-xr-x+ 3 _securityagent _securityagent 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000bh00002w

drwxr-xr-x+ 3 _atsserver _atsserver 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000c4000031

drwxr-xr-x+ 4 _softwareupdate _softwareupdate 136 14 Oct 15:53 zyxvpxvq6csfxvn_n00000s0000068

drwxr-xr-x+ 3 _coreaudiod _coreaudiod 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000s800006_

drwxr-xr-x+ 3 _locationd _locationd 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000sm00006d

drwxr-xr-x+ 3 _cvmsroot _cvms 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000th00006m

drwxr-xr-x+ 2 _usbmuxd _usbmuxd 68 20 Aug 02:17 zyxvpxvq6csfxvn_n00000tm00006n

drwxr-xr-x+ 3 _netbios _netbios 102 20 Aug 02:17 zyxvpxvq6csfxvn_n00000vr00006y



This took care of my updating error and I am now able to update via the MAS, just wanted to post it here for anyone else who might have this problem.




OS X updates not installing but showing they have

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