Image Capture resolution setting screwed up

Question

Level 1

20 points

Image Capture resolution setting screwed up

Running Mavericks 10.9.5 on an iMac 27" with 3.6 GHz Core i5.

All of the sudden while scanning with Image Capture, the pull down menu for setting the resolution is screwed up. It flicker and scrolls through all the potential values from 50 to 12,800 but won't let me pick any value.

The scanner is an Epson 2450 and I attached it to another computer and it works just fine using Image Capture there.

I'm not sure if this is a problem with Image Capture or the Epson driver, but something got corrupted.

Any ideas?

iMac (27-inch Mid 2010), OS X Mavericks (10.9.5)

Posted on Apr 26, 2015 4:39 PM

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Answer 1

Eric Root

Level 10

684,027 points

Apr 27, 2015 9:41 AM in response to Matt Knowles

Do a backup.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.Image_Capture.plist. Move the .plist to your desktop.

Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

Thanks to leonie for some information contained in this.

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Answer 2

Matt Knowles Author

Level 1

20 points

Apr 27, 2015 12:10 PM in response to Eric Root

Subsequently I found that the problem only happened when Billions of colors was chosen. Selecting Millions of colors made the problem go away. For scanning that's all I need anyways, even though the Epson 2400 supports 48 bit depth.

Replacing the preference file had no effect.

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Answer 3

Aug 19, 2015 5:05 PM in response to Eric Root

Eric, perhaps you can help me as well.

I just noticed that when I plug my iPhone 6+ into my iMac OX 10.9.4 and use Image Capture 6.3 to simply pull photos from my phone onto a folder on my iMac that the photos lose resolution. The photos are 72 DPI whereas when I transfer a photo directly from my phone, via an app from the App Store to a third party, the photo they receive is 300 DPI. This leads me to assume Image Capture is compressing my image which is very upsetting. I see no options within Image Capture to change resolution/download settings. Any help would be greatly appreciated. I'm especially annoyed because I want to submit my iPhone photos to a stock agency and now I'll have to upres the 72 DPI files to be the 300 DPI that they were before they left my phone as I don't keep photos on my phone after I download them to my desktop computer.

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Answer 4

Aug 21, 2015 10:19 AM in response to nataworry

Never mind! I found out the images on my phone are 72 DPI to begin with. So the 300 DPI has something to do with the 3rd party app transfer.

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