Pennie1111

Q: We tried to reset our apple tv but unplugged the power during reset. How can we reset or fix this problem? Thanks

We tried resetting our apple tv but unplugged the power cord while resetting. We read that you should not do this after the fact. Can anyone help us with a solution?

Thanks

Apple TV

Posted on Apr 26, 2015 5:36 PM

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Q: We tried to reset our apple tv but unplugged the power during reset. How can we reset or fix this problem? Thanks

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 29, 2015 2:15 PM in response to Pennie1111
    Community Specialists
    Apr 29, 2015 2:15 PM in response to Pennie1111

    Hello Pennie1111,

     

    Thanks for using Apple Support Communities.

     

    It's not clear to me what the issue is in which you'd like a solution to, but if you need to restart your Apple TV, then please follow the directions below.

     

    Restart your Apple TV by selecting Settings > General > Restart.

    If you can't restart your Apple TV because it's unresponsive, try the following:

    • Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
    • Unplug the Apple TV power cord for three seconds, and then plug it back in.

     

    How to restart your Apple TV - Apple Support

     

    Take care,

    Alex H.