Dave_K.

Q: Apple TV 2 won't play my iTunes purchased movies

Hey gang-

 

Okay, for the past few days, our Apple TV 2 won't play any of our iTunes Store purchased movies.   Yet at the same time, it works perfectly with Netflix, HBO Go, and Showtime Anytime.  The Apple TV is connected via Ethernet to my Airport Time Capsule.   No Wifi involved anywhere.

 

I have unplugged and repowered the Apple TV and reset it from Settings->General->Retstart.   Also logged out and back into iTunes Store.   Also rebooted modem and router.   No help.  I also checked for updates and it says Apple TV is current.

 

A couple other weird things.   It also won't play iTunes movies stored locally on my iMac, even though Home Sharing is turned on and the Apple TV sees the iMac under Computers.   And yes iTunes is running on my iMac.   The other weird thing...the Apple TV won't remember Screen Saver slideshow photos between sessions.

 

All in all very weird- especially the fact that all other network features on the Apple TV are working perfectly including Netflix, HBO Go, etc.

 

What to check next?

 

Thanks!

 

Dave

Posted on Apr 26, 2015 6:56 PM

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Q: Apple TV 2 won't play my iTunes purchased movies

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Apr 29, 2015 2:34 PM in response to Dave_K.
    Community Specialists
    Apr 29, 2015 2:34 PM in response to Dave_K.

    Hello Dave_K.,

     

    I'm sorry to hear you are having these issues with your Apple TV; I know how frustrating that can be. If you continue to have issues playing purchased content and/or local Home Sharing content, you may want to double-check the Apple ID configuration, as outlined in the following article:

     

    3. Check your Apple ID

     

    Home Sharing requires all computers, iOS devices, and Apple TVs (2nd generation and 3rd generation) to use the same Apple ID.

    To verify your intended Apple ID is enabled on all of your devices:

    1. On Apple TV, navigate to Settings > Computers and look in the bottom-left.
    2. On your iPod touch, iPhone, or iPad, navigate to Settings > Music or Settings > Videos.
    3. On your computer, open iTunes. Open the File menu and select Home Sharing. If the incorrect Apple ID is listed in iTunes, do the following:
      1. Go to File > Home Sharing and choose Turn Off Home Sharing.
      2. Choose File > Home Sharing > Turn On Home Sharing.
      3. When prompted, enter the Apple ID you'd like to use.
      4. Click Turn On Home Sharing, then Done.

    A maximum of five computers can use Home Sharing at one time. If this limit has been reached and you want to add a new Home Share, deauthorize one or more computers by choosing Deauthorize Computer from the Store menu in iTunes. For more information about authorization and deauthorization, see About iTunes Store authorization and deauthorization.

     

     

     

    Troubleshooting Home Sharing - Apple Support

     

    Sincerely,

    - Brenden

  • by brenden dv,

    brenden dv brenden dv Apr 29, 2015 2:34 PM in response to Dave_K.
    Community Specialists
    Apr 29, 2015 2:34 PM in response to Dave_K.

    Hello Dave_K.,

     

    I'm sorry to hear you are having these issues with your Apple TV; I know how frustrating that can be. If you continue to have issues playing purchased content and/or local Home Sharing content, you may want to double-check the Apple ID configuration, as outlined in the following article:

     

    3. Check your Apple ID

     

    Home Sharing requires all computers, iOS devices, and Apple TVs (2nd generation and 3rd generation) to use the same Apple ID.

    To verify your intended Apple ID is enabled on all of your devices:

    1. On Apple TV, navigate to Settings > Computers and look in the bottom-left.
    2. On your iPod touch, iPhone, or iPad, navigate to Settings > Music or Settings > Videos.
    3. On your computer, open iTunes. Open the File menu and select Home Sharing. If the incorrect Apple ID is listed in iTunes, do the following:
      1. Go to File > Home Sharing and choose Turn Off Home Sharing.
      2. Choose File > Home Sharing > Turn On Home Sharing.
      3. When prompted, enter the Apple ID you'd like to use.
      4. Click Turn On Home Sharing, then Done.

    A maximum of five computers can use Home Sharing at one time. If this limit has been reached and you want to add a new Home Share, deauthorize one or more computers by choosing Deauthorize Computer from the Store menu in iTunes. For more information about authorization and deauthorization, see About iTunes Store authorization and deauthorization.

     

     

     

    Troubleshooting Home Sharing - Apple Support

     

    Sincerely,

    - Brenden

  • by Dave_K.,Solvedanswer

    Dave_K. Dave_K. Apr 29, 2015 3:14 PM in response to brenden dv
    Level 3 (609 points)
    iCloud
    Apr 29, 2015 3:14 PM in response to brenden dv

    Thanks Brendan and all-

     

    For me, I had to go the "nuclear option".   I connected my ATV to my iMac with a micro-USB cable and did a full Restore from iTunes.   That meant completely re-doing initial setup and re-logging into all my services, but now my ATV is working great!

     

    Thanks!

     

    Dave

  • by brenden dv,

    brenden dv brenden dv Apr 30, 2015 2:42 PM in response to Dave_K.
    Community Specialists
    Apr 30, 2015 2:42 PM in response to Dave_K.

    No problem, glad to hear you were able to work it out.

     

    - Brenden