MacBook Pro Running Very Slow

Question

MacBook Pro Running Very Slow

I have a mid 2012 MBP and it is has been running very slow lately. The only demanding applications that I run in my opinopn are Adobe Photoshop Lightroom and my large iTunes library, that's about it. But I can be running Safari with iTunes in the background and it will freeze and I will get the rainbow wheel. I have run virus scans and nothing has popped up. I replaced the RAM last year because one burnt out. Is it time to just get a new laptop and trade this one in? I have attached my specs also. Thank You in advance!

MacBook Pro, OS X Yosemite (10.10.3), null

Posted on Apr 26, 2015 7:12 PM

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Answer 1

s65amg

Level 1

0 points

Apr 26, 2015 7:18 PM in response to Saintbrenards

Upgrade your RAM to 8GBs. Doubling your RAM can make a day and night difference, and in your case it may make things much faster. Good Luck!

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Answer 2

Apr 26, 2015 7:19 PM in response to Saintbrenards

You really shouldn't need a new machine at this point. Have you tried looking in activity monitor to see the memory usage, and what's using it all?

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Answer 3

Apr 26, 2015 7:20 PM in response to Saintbrenards

Please post an EtreCheck report here. You can download EtreCheck from http://etresoft.com/etrecheck.

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Answer 4

Apr 26, 2015 7:29 PM in response to stevejobsfan0123

Problem description:

Slow Machine

EtreCheck version: 2.2 (132)

Report generated 4/26/15, 8:27 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 613 - SN = 9G241073MD3MB

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 1:33:32

Disk Information: ℹ️

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh Hard Drive (disk1) / : 498.88 GB (233.28 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. iPhone

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Adware: ℹ️

Genieo, InstallMacAdware! [Click to remove]

Startup Items: ℹ️

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]

[running] com.Affinegy.InstaLANa.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.ea.origin.ESHelper.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ToneSync UNKNOWN (missing value)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 7 Update 51 Check version

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.1.2f1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

Picasa: Version: 1.0 - SDK 10.4 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GoPro [Click for support]

Growl [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh Hard Drive: Disk size: 498.88 GB Disk used: 265.60 GB

Destinations:

Time Machine Back-Up [Local]

Total size: 799.69 GB

Total number of backups: 29

Oldest backup: 2014-02-23 05:11:19 +0000

Last backup: 2015-03-11 04:21:43 +0000

Size of backup disk: Adequate

Backup size 799.69 GB > (Disk used 265.60 GB X 3)

Top Processes by CPU: ℹ️

13% Adobe CEF Helper

3% Creative Cloud

1% fontd

0% com.apple.WebKit.Plugin.64

0% taskgated

Top Processes by Memory: ℹ️

565 MB kernel_task

549 MB com.apple.WebKit.WebContent(4)

209 MB mdworker(14)

184 MB mds_stores

164 MB Finder

Virtual Memory Information: ℹ️

83 MB Free RAM

3.92 GB Used RAM

1 MB Swap Used

Diagnostics Information: ℹ️

Apr 26, 2015, 06:57:00 PM /Library/Logs/DiagnosticReports/locationd_2015-04-26-185700_[redacted].crash

Apr 26, 2015, 06:52:03 PM Self test - passed

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Answer 5

Apr 26, 2015 7:38 PM in response to Saintbrenards

Please review the options below to determine which method is best to remove the Adware installed on your computer.

The Easy, safe, effective method:

http://www.adwaremedic.com/index.php

If you are comfortable doing manual file removals, use the Apple support document below.

http://support.apple.com/en-us/HT203987

Also read the articles below to be more prepared for the next time there is an issue on your computer.

https://discussions.apple.com/docs/DOC-7471

https://discussions.apple.com/docs/DOC-8071

http://www.thesafemac.com/tech-support-scam-pop-ups/

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Answer 6

Apr 26, 2015 7:39 PM in response to stedman1

None Of Which Will Harm My Computer More?

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Answer 7

Apr 26, 2015 7:40 PM in response to Saintbrenards

Correct.

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Answer 8

Apr 26, 2015 7:49 PM in response to stedman1

Ok, What do I run now to see if it worked? It says it deleted genieo

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Answer 9

Apr 26, 2015 7:57 PM in response to Saintbrenards

Try restarting the computer and check for improved performance.

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Answer 10

Apr 26, 2015 7:59 PM in response to stedman1

It seems to be running better, but here is the EtreCheck

Problem description:

Slow Machine

EtreCheck version: 2.2 (132)

Report generated 4/26/15, 8:57 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 613 - SN = 9G241073MD3MB

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:8:8

Disk Information: ℹ️

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh Hard Drive (disk1) / : 498.88 GB (234.78 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. iPhone

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Startup Items: ℹ️

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.Affinegy.InstaLANa.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.ea.origin.ESHelper.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ToneSync UNKNOWN (missing value)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 7 Update 51 Check version

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.1.2f1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

Picasa: Version: 1.0 - SDK 10.4 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GoPro [Click for support]

Growl [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh Hard Drive: Disk size: 498.88 GB Disk used: 264.09 GB

Destinations:

Time Machine Back-Up [Local]

Total size: 799.69 GB

Total number of backups: 29

Oldest backup: 2014-02-23 05:11:19 +0000

Last backup: 2015-03-11 04:21:43 +0000

Size of backup disk: Adequate

Backup size 799.69 GB > (Disk used 264.09 GB X 3)

Top Processes by CPU: ℹ️

100% Adobe Desktop Service

3% WindowServer

1% fontd

0% taskgated

0% notifyd

Top Processes by Memory: ℹ️

473 MB kernel_task

381 MB com.apple.WebKit.WebContent(5)

168 MB mdworker(14)

135 MB ocspd

94 MB Adobe CEF Helper

Virtual Memory Information: ℹ️

724 MB Free RAM

3.29 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Apr 26, 2015, 08:45:34 PM Self test - passed

Apr 26, 2015, 08:35:56 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-26-203556_[ redacted].hang

Apr 26, 2015, 08:35:48 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-26-203548_[ redacted].hang

Apr 26, 2015, 06:57:00 PM /Library/Logs/DiagnosticReports/locationd_2015-04-26-185700_[redacted].crash

Reply

Answer 11

Linc Davis

Level 10

209,547 points

Apr 26, 2015 8:54 PM in response to Saintbrenards

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 12

BoyRaven

Level 1

8 points

Jun 9, 2016 3:17 PM in response to Saintbrenards

FIX: Delete everything by Adobe, even the hidden folders/files (below). Re-install Adobe CC and this problem is fixed!

I had this same problem and my Apple Macbook Pro overheating, it was high CPU usage with the "Adobe Desktop Service" & "AAM Updates Notifier". I believe this is caused from having the old Creative cloud and updating to the new. Once I deleted everything and re-installed this program has never done it again.

• Uninstall or Delete all programs, if it won't let you uninstall programs just delete them.

• Do a search on your computer for "Adobe" and delete all those files.

• For MAC delete these two hidden folders:

/Library/Application Support/ (delete "Adobe" folder)

/Library/Preferences (delete all adobe files in here)

by Fast Affordable Design (FAD)

www.fastaffordabledesign.com

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Answer 13

OGELTHORPE

Level 9

57,305 points

Jun 9, 2016 4:18 PM in response to Saintbrenards

It would be beneficial if you installed another 4 GB RAM module on the empty RAM slot. The the OSX could use the RAM as it is intended to be used. The best sources of Mac compatible RAM are OWC and Crucial.

Ciao.

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