Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

bought an iPhone 5s screen cracked. button is broke. how do I do factory reset?

Bought an iPhone 5s basically destroyed. Screen is shattered button doesn't work. I want to do a factory reset on itunes. It tells me to respond to the message on the phone so I can access the phone but the screen is shattered so I cannot do so.

iPhone 5s

Posted on Apr 27, 2015 1:42 AM

Reply
2 replies

bought an iPhone 5s screen cracked. button is broke. how do I do factory reset?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.