slow performance

Question

Level 1

4 points

slow performance

hi i have a macbook pro 2014 and imac 2011. both with same internet and same location for forking in my office. my macbook is fast internet browsing and also for downloading and multimedia BUT i am suffering with my iMac. i have to several times re-start it, close programmes and re-open them, but agin cannot open even simple pages on internet. also when i want to open and work with few pages or apps together, is very slow and boring me!

please advice what is the problem?

what is the solution? (needs more ram, deleting particular app, etc?)

kind regards

iMac, OS X Yosemite (10.10.2)

Posted on Apr 27, 2015 2:45 AM

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Answer 1

SeaPapp

Level 7

26,486 points

Apr 27, 2015 3:26 AM in response to mrz1342

Post an EtreCheck report http://www.etresoft.com/etrecheck

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Answer 2

mrz1342 Author

Level 1

4 points

Apr 27, 2015 8:56 AM in response to SeaPapp

i downloaded and it gave me some kind of report from my iMac, so what? where is the solution for saving my speed problem?

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Answer 3

rkaufmann87

Level 10

140,376 points

Apr 27, 2015 9:19 AM in response to mrz1342

mrz1342 wrote:

i downloaded and it gave me some kind of report from my iMac, so what? where is the solution for saving my speed problem?

Run the report, copy it all and then paste it into your reply on this thread.

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Answer 4

mrz1342 Author

Level 1

4 points

Apr 27, 2015 9:28 AM in response to rkaufmann87

Problem description:

hi i have a macbook pro 2014 and imac 2011. both with same internet and same location for forking in my office. my macbook is fast internet browsing and also for downloading and multimedia BUT i aminsamedifficulty… plsadvice,kind regards

EtreCheck version: 2.2 (132)

Report generated 4/27/15, 7:51 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 6:48:49

Disk Information: ℹ️

ST3500418AS disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Untitled 1 (disk0s2) / : 499.25 GB (434.45 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Wacom Co.,Ltd. Bamboo Pad, USB

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Mitsumi Electric Apple Optical USB Mouse

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% Google Chrome Helper(15)

6% WindowServer

5% mdworker(7)

2% nsurlsessiond(2)

2% OneDrive

Top Processes by Memory: ℹ️

922 MB Google Chrome Helper(15)

438 MB kernel_task

135 MB Google Chrome

82 MB mdworker(7)

82 MB com.apple.WebKit.WebContent

Virtual Memory Information: ℹ️

125 MB Free RAM

3.87 GB Used RAM

25 MB Swap Used

Diagnostics Information: ℹ️

Apr 27, 2015, 01:00:46 PM Self test - passed

Apr 27, 2015, 12:31:48 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2015-04-27-003148_[redacted].crash

Apr 15, 2015, 02:35:25 PM /Library/Logs/DiagnosticReports/Kernel_2015-04-15-143525_[redacted].panic [Click for details]

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Answer 5

rkaufmann87

Level 10

140,376 points

Apr 27, 2015 9:41 AM in response to mrz1342

Thanks for posting your report! The most critical item I see is your 2011 21.5" iMac does not have enough RAM. It has the original 4GB of RAM that it was originally shipped with. A 2011 iMac can accommodate up to 32GB of RAM. When the computer was originally shipped 4GB was adequate for Snow Leopard, however you have upgraded to Yosemite which uses more system resources, i.e. RAM. While Yosemite will run with 4GB, to get the best user experience it should have more. My recommendation would be to upgrade the RAM up to 12 or 16GB. If you choose to do this only purchase RAM from reliable sources such as OWC (www.macsales.com) or Crucial. iMacs are sensitive to RAM and it's critical to buy high quality RAM for them.

Good luck.

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Answer 6

mrz1342 Author

Level 1

4 points

Apr 27, 2015 9:46 AM in response to rkaufmann87

i really appriciate for your useful time and advice. i will go for upgrade it as you ,emtioned and will update you.

tnx

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Answer 7

rkaufmann87

Level 10

140,376 points

Apr 27, 2015 10:08 AM in response to mrz1342

Your welcome and good luck.

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Answer 8

MichelPM

Level 10

80,958 points

Apr 27, 2015 10:12 AM in response to mrz1342

Stop using and uninstall ALL Googlewares. They are ALL a serious resource hogs on the OS X system.

You'll also eliminate Google mining your data.

https://support.google.com/chrome/answer/95319?hl=en

Also, remove the app link from your user login/startup items.

If you do not like Apple's Safari web browser, download, install and try Mozilla FireFox, instead.

The current, up-to-date version of FireFox is fully compatible with OS X and is regularly updated by the great developers of the Mozilla group.

I have, also, stopped using the Google search engine regularly (due to Google's privacy policies or lack thereof) and I now use DuckDuckGo as my default search engine.

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Answer 9

Linc Davis

Level 10

209,541 points

Apr 27, 2015 10:24 AM in response to mrz1342

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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