Apple Watch Sport screen scratched?

After 2 days of normal use and looking after my watch better than my own child I have found that when in direct sunlight i can see what appears to be a hairline scratch directly down the centre of the face. I just cannot understand why this has happened? nothing has bumped or came into contact weigh the face other than my finger, even at night when its on charge i placed it in an old pillow case until I can get a stand? Im very meticulous about looking after my products and find this very unsettling that its happened after 2 days. Its really distracting when I'm outside as the scratch scathes the light constantly.


Im sure if I go into the store I will basically be told its my own fault but what do you think my options are? is it possible that this was on the screen before I got it?


Just would like to know if anyone else has had this issue?


Cheers

Apple Watch, iOS 8.3

Posted on Apr 27, 2015 5:42 AM

Reply
152 replies

Dec 10, 2015 11:45 AM in response to boomboo

User uploaded file

So after 15 days of ownership, I noticed at work yesterday 5-6 very light scratches that are almost imperceptible except in certain light and angles (only 1 can be seen with iPhone 6 camera ;-). I found this thread and thanks to those posting!!! It helped me call today to Apple support over the phone. I spoke to a ******** who was awesome and helped me in having a new watch shipped to my house with only a small tax fee; I only have to ship the old one back. I was technically outside the 14 day return window today (16 days total) but he helped me out nonetheless.

Lesson 1: BUY THE APPLE PROTECTION PLAN!!! This watch is not cheap and you need that protection! If you can afford over $300 for a watch, you can afford an additional $69

Lesson 2: BUY A PROTECTOR/CASE; I bought a rugged Spigen case yesterday on Ebay for <$20 and should have it within a few days.

Lesson 3: NEVER TAKE APPLE PRODUCTS FOR GRANTED!!! It's amazing that this got damaged so easily and I'm not sure how. It has brushed the sides of my fridge, microwave, sink edges and that's about it. I'm in the Northeast and wearing long-sleeved shirts/jackets right now and so the element of damage/trauma right now is very minimal...at $399 a pop this watch should be more durable and lasting and clearly has its problems/weaknesses!


<Personal Information Edited by Host>

Dec 16, 2015 10:15 PM in response to boomboo

Hey there,



I so have the November 15 afternoon bought my Apple Watch sport, and the next day I realize I have a line on the bottom of the screen that crosses all this, as I look after my products apple better than my life, and I was the iShop that would mention the rayon happened because of me. if this is not a warranty or between options gives apple because my belt and also present a considerable wear and will have a month to watch apple.



Stay tuned to your comments.



Cheers

Jun 21, 2016 1:50 AM in response to fatin.khalid

Hi


It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.


Whether you have scratched the screen or not, Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also scratch (or further scratch) the screen beneath.


Unfortunately, cosmetic damage - which includes scratches - is not covered under the Limited Warranty (or AppleCare+). Your watch may be eligible for out-of-warranty service. If you make a Genius Bar reservation, Apple can inspect the mark and advise of any available service options and the cost:


Contact - Official Apple Support

https://twitter.com/applesupport


Otherwise, a good quality screen protector (thin film-type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage. Some such screen protectors cover the full screen, including the curved edges.


More information:

Cleaning and wearing Apple Watch - Apple Support

Jul 12, 2016 9:16 AM in response to boomboo

I have a huge scratch on my Apple Watch face. No idea how it happened as I also am very careful with my apple products. My watch is 4 months old. I made an appointment with Apple Genius Bar and they told me it would cost me $199 to fix. I was disappointed that Apple didn't stand behind its product. I can't justify paying $199 to repair a scrat that shouldn't happen with normal wear on any watch.

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Apple Watch Sport screen scratched?

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