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boomboo Author

Level 1

51 points

Apple Watch Sport screen scratched?

After 2 days of normal use and looking after my watch better than my own child I have found that when in direct sunlight i can see what appears to be a hairline scratch directly down the centre of the face. I just cannot understand why this has happened? nothing has bumped or came into contact weigh the face other than my finger, even at night when its on charge i placed it in an old pillow case until I can get a stand? Im very meticulous about looking after my products and find this very unsettling that its happened after 2 days. Its really distracting when I'm outside as the scratch scathes the light constantly.

Im sure if I go into the store I will basically be told its my own fault but what do you think my options are? is it possible that this was on the screen before I got it?

Just would like to know if anyone else has had this issue?

Cheers

Apple Watch, iOS 8.3

Posted on Apr 27, 2015 5:42 AM

152 replies

bugzinc

Level 1

4 points

Dec 29, 2015 7:35 AM in response to boomboo

I scratched Mine...However it took me 6 months before that happened....I got apple care when I bought the watch, because I know with it on my wrist, there was a higher chance of me bumping it or something dumb..Found out today apple care will take care of it. They will repair or replace it this weekend.

ekg625

Level 1

0 points

Dec 31, 2015 3:17 PM in response to boomboo

i have this same problem however if you look at the watch from certain angles the entire screen is all scratched up

May 12, 2016 8:56 AM in response to boomboo

My apple watch sport scratched today, called apple support and they're going to get back to me. Unsure of what they will do, but so upset has haven't even had it for long. I did mention that hundreds of people were saying the exact same thing etc.

May 16, 2016 4:44 PM in response to boomboo

Make sure it isn't hair or lint. The same thing appeared on my watch and it was just lint. Use a damp (not soaked, just lightly moist) rag to wipe the screen. Make sure you dry it, and make sure no water seeps into the watch, as this could damage your watch. See if that works. If it is a real scratch, take it to a Genius Bar near you.

Jun 21, 2016 1:16 AM in response to boomboo

My 1 year old niece recently got hold of my watch and smashed it on the floor repeatedly. Lucky the screen didn't break, but there are some scratches and scuffs on the screen. I really want to know how to "remove" or lessen the appearance of these scuffs if possible

Jonathan UK

Level 10

163,889 points

Jun 21, 2016 1:50 AM in response to fatin.khalid

It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.

Whether you have scratched the screen or not, Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also scratch (or further scratch) the screen beneath.

Unfortunately, cosmetic damage - which includes scratches - is not covered under the Limited Warranty (or AppleCare+). Your watch may be eligible for out-of-warranty service. If you make a Genius Bar reservation, Apple can inspect the mark and advise of any available service options and the cost:

Contact - Official Apple Support

https://twitter.com/applesupport

Otherwise, a good quality screen protector (thin film-type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage. Some such screen protectors cover the full screen, including the curved edges.

More information:

Cleaning and wearing Apple Watch - Apple Support

trenken

Level 1

35 points

Jun 21, 2016 9:57 AM in response to boomboo

VERY hard for me to understand how people are managing to scratch the sport screens. Ive had mine for 3 months. Not a single scratch anywhere on the screen or case. Its not easy to scratch this thing.

Jun 30, 2016 10:11 PM in response to boomboo

So is it true? The Apple Watch Sport scratches really easily?

pmcrouch

Level 1

4 points

Jul 12, 2016 9:16 AM in response to boomboo

I have a huge scratch on my Apple Watch face. No idea how it happened as I also am very careful with my apple products. My watch is 4 months old. I made an appointment with Apple Genius Bar and they told me it would cost me $199 to fix. I was disappointed that Apple didn't stand behind its product. I can't justify paying $199 to repair a scrat that shouldn't happen with normal wear on any watch.

Tom Shen

Level 1

15 points

Sep 19, 2016 5:35 AM in response to boomboo

This is very disappointing because this is problem still exists on Apple Watch Series 2. This is the second day I got it and scratches already starts to appear. Thought this gen. would be better but I guessed not. Taking it to store and see what they have since this is the second day I got it.